Recent changes to support-requests

#24 ars.GetEntry('BMC.CORE:BMC_ComputerSystem..) does not work

Ergorion — Sat, 17 Jun 2017 14:39:27 -0000

status: open --> accepted

ars.GetEntry('BMC.CORE:BMC_ComputerSystem..) does not work

Anonymous — Tue, 13 Jun 2017 05:55:00 -0000

Below code gives me error

import sys
import logging
from pyars import cars, erars, ars

ars = erars.erARS()

ars.Login('someserver1:2001', 'user', 'password') # login to the server

ars.logger.setLevel(logging.DEBUG)

entry = ars.GetEntry('BMC.CORE:BMC_ComputerSystem',{'AssetIDLowerCase':'abcd'},None)

if(not(entry is None)):
    for fieldid in entry.keys():
        print '%d: %s' % (fieldid, entry[fieldid])
ars.Logoff()

Error

Traceback (most recent call last):
  File "cmdb.py", line 11, in <module>
    entry = ars.GetEntry('BMC.CORE:BMC_ComputerSystem',{'AssetIDLowerCase':'abcd'},None)
  File "D:\sandbox\pyars-Test\py27_env\lib\site-packages\pyars\erars.py", line 1588, in GetEnt
ry
    entryId = self.conv2EntryIdList(schemaString, entry)
  File "D:\sandbox\pyars-Test\py27_env\lib\site-packages\pyars\erars.py", line 237, in conv2En
tryIdList
    entrylist = createSchemaIdList(schemaString, entry)
  File "D:\sandbox\pyars-Test\py27_env\lib\site-packages\pyars\erars.py", line 165, in createS
chemaIdList
    return ((schemaString, entry[0]), )
KeyError: 0

ars.GetEntry('BMC.CORE:BMC_ComputerSystem..) does not work

Anonymous — Tue, 13 Jun 2017 05:55:00 -0000

Ticket 24 has been modified: ars.GetEntry('BMC.CORE:BMC_ComputerSystem..) does not work
Edited By: Ergorion (ergorion)
Status updated: u'open' => u'accepted'

#21 the diff of getListFields and output fid in GetListEntryWithFields

Ergorion — Fri, 02 Jun 2017 14:57:23 -0000

status: accepted --> closed

#20 GetListEntryWithMultiSchemaFields Example.

Ergorion — Fri, 02 Jun 2017 14:56:51 -0000

status: open --> closed

#23 Error connecting to server

Ergorion — Fri, 02 Jun 2017 14:55:15 -0000

status: open --> closed

#22 unable to create a change in remedy ver 7.6.04 sp5

Ergorion — Fri, 02 Jun 2017 14:54:33 -0000

status: open --> accepted
assigned_to: Ergorion

#23 Error connecting to server

Paulo Estrela — Tue, 23 May 2017 20:04:57 -0000

I saw that Linux x64 is not supported right now. I'll go with Windows or Linux x86. Thanks you!

#23 Error connecting to server

Paulo Estrela — Tue, 23 May 2017 19:08:02 -0000

I tried on Windows, and now I can connect. I'll try with a newer python on CentOS 5.

Error connecting to server

Anonymous — Tue, 23 May 2017 17:28:27 -0000

Hi, I'm trying to use pyARS with Python 2.4.3 on a CentOS 5 x64 box. I've installed pyARS and ctypes (that from EPEL repo). I didn't apply the suggest python patch. When I try to connect I get:

2017-05-23 14:06:40,514 pyars.ars DEBUG enter Login...
2017-05-23 14:06:40,515 pyars.ars DEBUG calling ARSetServerPort with ars.xuxu.com.br
2017-05-23 14:06:40,515 pyars.ars DEBUG enter ARSetServerPort...
2017-05-23 14:06:40,515 pyars.ars ERROR error logging in to: ars.xuxu.com.br:3000 as PAULO

My code:

from pyars import ars, erars, cars
from ctypes import *
import logging

ars = ars.ARS()
ars.logger.setLevel(logging.DEBUG)
ars.Login(server='ars.xuxu.com.br', username='PAULO', password='xxxxx')

What's wrong? I've tried to connect with BMC C library and I got success. If I specify tcpport=3000 parameter using the api764sp5 libs I get a crash dump,