Best AI Customer Service Software in China - Page 2
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Compare the Top AI Customer Service Software in China as of April 2026 - Page 2
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1
BoldDesk
Syncfusion
BoldDesk enables organizations to respond to their customer's queries and problems quickly, efficiently, and in a personalized manner, resulting in increased levels of customer satisfaction. The automation features of BoldDesk can assist organizations in streamlining their ticketing procedures, saving time and enhancing productivity. BoldDesk’s team collaboration solutions allow team members to efficiently collaborate to tackle client concerns, resulting in better outcomes and faster resolution times. BoldDesk provides real-time dashboards and insights, allowing organizations to gain a better understanding of their support operations and identify trends, challenges, and chances for development. The ticketing and task management capabilities of BoldDesk help organizations to manage their support operations more efficiently, resulting in faster resolution times and cheaper costs.Starting Price: $99 -
2
Brainwave
Brainwave AI Technologies
In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions. ❌ Problem Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts. ✨ Our Solution Our Automatic Answering Bot: - Enhances your existing bot's efficiency by 2-3x, increasing containment to 70-90% by learning from your FAQs, website, and text training. - Provides precise answers, ensuring customer satisfaction. - More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or booking meetingsStarting Price: $49/month -
3
Quivr
Quivr
Quivr is an native AI application within Zendesk that ingests past & solved tickets and data from internal tools to smartly suggests, and even automatically sends high-quality responses. It boosts CS team efficiency by up to 60%, ensures brand-consistent replies and short reply time, and supports full GDPR/SOC2 compliance for customer data protection.Starting Price: Free -
4
Alhena
Alhena.ai
Alhena AI is an AI concierge for ecommerce that helps brands drive revenue through better, visibility, discovery, personalized shopping, and automated support. It enables shoppers to find products faster, get real-time recommendations, and receive accurate answers across the entire buying journey. Alhena combines a Shopping Assistant, Sales AI, and Support AI into one platform. It integrates with your store and helpdesk to provide grounded, context-aware responses for product queries, orders, shipping, and returns. Built with vertical AI agents, Alhena supports use cases like outfit building, virtual try-on, and fit analysis for fashion; skin analysis and shade matching for beauty; and guided discovery for home and travel. It also improves brand visibility on SKU level across AI search and supports conversational experiences across text and voice.Starting Price: $199/month -
5
Beam AI
Beam AI
Beam AI is the leading AI automation platform, already deployed by Fortune 500 companies and startups. It helps enterprises become AI native by building and deploying production-ready AI agents that actually work. Unlike typical AI solutions that fail in production, our agents thrive in real business environments, specially for HR and Finance use-cases. With Beam, you get measurable automation results from week one.Starting Price: Starting from $49 (Pro Plan) -
6
Text
Text Inc.
Text is an AI customer service platform - AI agent, live chat, and help desk in one place. Provide support, capture leads, and convert tickets into sales. Text surfaces buying signals in ordinary chats. Your team can monetize them before the moment passes. • AI agent: resolves routine tasks, so your team handles only the chats that need a human • Live chat: triggers proactive chats based on visitor behavior, so browsers buy before they leave • Help desk: routes chats to right agents with full context, so nothing gets lost • Copilot: surfaces reply suggestions and customer history on demand, so every response is accurate and fast • Lead capture: qualifies visitors and collects details after hours, so follow-ups start with context • Workflows: connects Text to other tools, so routing, tagging, and follow-ups run automatically Service that resolves faster, captures more, and turns tickets into sales. Trusted by 35,000+ companies. Free for 14 days.Starting Price: $25 per month -
7
Evaline
Evaline
Evaline is an intelligent chatbot designed to automatically respond to prospects and customers 24/7. It allows businesses to never miss an incoming message. As soon as a visitor asks a question, the chatbot responds instantly with accurate and relevant information. Evaline isn't limited to automated responses. The platform also integrates: – A ticketing system to structure and manage customer support – The creation of comprehensive and scalable knowledge bases – Automated workflows to trigger actions at the right time – The ability to trigger the chatbot based on custom rules (page visited, behavior, timing, etc.) Thanks to these features, businesses can automate a large part of their customer relationship management while maintaining a seamless and professional experience. Evaline is for businesses, agencies, and e-commerce companies that want to improve their responsiveness, structure their support, and increase their conversion rate without hiring more staff.Starting Price: 19€/month -
8
Bloomfire
Bloomfire
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.Starting Price: $25/user/month -
9
Unless
Unless
Unless provides a conversational AI platform tailored for regulated industries such as finance, insurance, and healthcare. Their technology enables companies to deploy compliant AI support assistants seamlessly into existing systems. Users interact with an AI system designed to deliver accurate, reliable responses while adhering to regulatory requirements. The platform supports both chat and search functionalities, enhancing customer support and operational efficiency. Unless emphasizes transparency by clearly informing users when they are interacting with AI, with easy access to human assistance if needed. It is designed to help regulated companies innovate while maintaining compliance and trust.Starting Price: €1699/month -
10
ThinkOwl
ThinkOwl
ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.Starting Price: $0 -
11
Sapling AI Writing Assistant
Sapling Intelligence
AI writing assistant for customer-facing teams. Sapling sits on top of CRMs and messaging platforms to help agents more efficiently compose personalized responses. Managers gain conversational insights to coach and prepare teams. Sapling provides functionality for autocomplete, spelling and grammar checking as well as snippets/canned messages/text expander. All services can be self-hosted, provided on-premise or cloud-premise to meet enterprise security and privacy requirements. Spelling and Grammar checking APIs allow users to integrate Sapling's language models into custom applications and use cases. Sapling Suggest retrieves relevant responses from a team knowledge bank and allows agents to respond more quickly to customer inquiries by simply clicking on the desired response. Empower agents instead of providing brittle, decision tree-based chatbots.Starting Price: $25 per month -
12
Y Meadows
Y Meadows
Know which support tickets require immediate attention, keep your service teams organized and, most importantly, your customers happy. Y Meadows will automatically gather information from disparate systems, eliminating the need for service agents to swivel from system to system. Let Y Meadows resolve the simple tickets so you can focus solely on the complex ones. Train machine learning models to not just read messages, but understand them contextually using your own terminology with custom "Labeling." Y Meadows AI can integrate with your internal systems as well as any ticketing system. Leverage artificial intelligence to set the exact path that a certain type of ticket will go on using branching logic to perform simple or complex actions across multiple systems. Supervise automation journeys with human reviews, particularly for tickets that require 100% accuracy.Starting Price: $995 per month -
13
IngestAI
IngestAI
Turn your knowledge base into a ChatGPT-like context-aware bot. Upload your docs: technical documentation, educational program materials, product/services description, etc. Choose your favorite app and create a bot within minutes, with no code, and no technical skills needed. Get precise AI/ChatGPT-generated answers for questions about relevant materials. Free plan up to 3 bots, 1K requests, 10K tokens, 10Mb dataset size. IngestAI enables you to quickly build and deploy ChatGPT-like bots that answer queries based on uploaded knowledge-based (technical documentation, educational program content, company knowledge base, etc). Upload your knowledge base to IngestAI, choose your messaging platform (Slack, Discord, Telegram, etc), and let OpenAI generate accurate and relevant answers about your product. We encourage our new users to fist spend 2 minutes creating their first bot (that's exactly how long it takes) on Telegram.Starting Price: $39 per month -
14
Fini
Fini
Fini is the AI platform redefining enterprise customer support. Our AI agent, Sophie, acts like your best support rep—resolving up to 80% of tickets end-to-end with no human intervention. Trained on your existing knowledge base and workflows, Sophie delivers fast, accurate, and on-brand responses across tools like Zendesk, Intercom, Slack, Discord, and more. Built for complexity, Sophie goes beyond chat: she can take action, personalize responses, remember past conversations, and continuously improve. SOC 2, GDPR, HIPAA, and ISO compliant, Fini is trusted by industry leaders like HackerRank, Qogita, and Columntax to scale support and cut costs—without sacrificing customer satisfaction. Launch in minutes, improve in days, and transform your support operation in 60.Starting Price: $0.69 per resolution -
15
Stylo
Stylo
Stylo is AI that tells you where to most effectively spend your time to improve the customer experience. This leads to happier customers, more productive employees, and reduced churn. At Stylo, our mission is to create a world where every customer impacting decision is made with evidence. We believe that every single interaction provides critical insights into what actions should be taken. To accomplish this, we constructed next-generation Artificial Intelligence to analyze every source of customer information — from email, support tickets, salesforce notes, and more. By knowing what your customers really think, become the customer's hero to conquer churn, close upsell, and gain efficiency like never before.Starting Price: $10 per user per month -
16
Lindy
Lindy AI
Lindy is an AI-powered assistant designed to streamline various professional tasks by integrating seamlessly with numerous applications, including Gmail, Zoom, and Twilio. It enables users to automate workflows such as email management, customer support, scheduling, CRM data entry, lead generation, and outreach, thereby enhancing productivity and efficiency. Lindy's user-friendly interface allows for the creation of AI agents in minutes, facilitating the automation of complex processes without the need for coding expertise. Additionally, Lindy offers customizable templates tailored to specific needs, such as medical scribing, where it transforms clinician-patient interactions into accurate, comprehensive notes in real-time. By leveraging Lindy's capabilities, professionals can focus more on critical aspects of their work, confident that routine tasks are handled efficiently.Starting Price: $49.99/month -
17
My AskAI
My AskAI
Get your audience instant answers on all your content. Save hours reading, scrolling, searching, and waiting. Join the 12,325 businesses and creators already using My AskAI. Save customers, employees, and followers from asking the same questions and drowning in documents, with faster, smarter answers. Your files are deleted after being processed, and only the raw text is stored, with bank-grade encryption (AES-256) in an isolated container. Your content is only used by your AskAI and you're always in control over who has access, with features like password protection. My AskAI meets the core principles of the GDPR regulations, ensuring you're in complete control of your data. We use OpenAI's cutting-edge AI to provide the most accurate and truthful answers. Your AskAI will never make anything up. Add content and ask questions in 95 different languages. Questions can also be asked in a different language to the content added.Starting Price: $19.99 per month -
18
Botsheets
Botsheets
Let AI automatically get valuable data from your customer conversations into Google Sheets and trigger automated responses with a chatbot. Connect your customer messaging channels to a Google Sheet. Use sheet column headers to tell AI what data you want to collect. Add your own data to a Google Sheet and trigger automated responses. Manually sifting through chat transcripts is tedious and prone to error, and you can't rely on automated chatbot flows to collect data as customers go off script. Botsheets work in the background to find and write the data you need. It takes 2 minutes and zero code to set up and begins working immediately. Just add column headers to a Google Sheet to prompt AI for the data you want, then connect a messaging channel in a few simple clicks. Botsheets automatically extract the data you need and writes it in a few seconds. Add your own business data and trigger automated responses with a call to action.Starting Price: $29 per month -
19
Waitlyst
Waitlyst
Drive revenue and retention using autonomous AI agents that engage users across the entire customer journey. Drive growth with automated onboarding, activation, and retention processes using autonomous ai agents that send personalized, high-converting emails to your customers. Break free from managing complex workflows, and concentrate on building your product. Simply let Waitlyst know your primary focus and consider it done. Stay on top of growth and pre-empt changes in user behavior. Our zero-setup reports equip you with the key data needed to drive growth through informed decisions. Waitlyst works by unifying all of your company’s customer data and activity in one place. It eliminates data silos, giving you the insights needed to help drive revenue and retention.Starting Price: $50 per month -
20
Dewstack
Dewstack
Effortlessly craft, manage, and host intelligent docs that respond to user queries in real-time and enhance user engagement and promote self-service. Build amazing user manuals quickly and let your users find answers instantly with our intelligent Q&A feature. Create FAQs quickly, and let our intelligent chatbot provide instant answers to common questions. Use the private workspace to jot down your daily notes, To-Dos, and more. Make it interactive and comprehensive with the Q&A feature. Craft beautiful product docs for your users and stakeholders. Enhance comprehension with our smart, instant answers widget.Starting Price: $29 per month -
21
Desku.io
Desku.io
Revolutionize customer communication with an AI-powered unified omnichannel platform, delivering personalized and tailored experiences for each unique business. Identify new opportunities, convert visitors, deliver customer happiness, and more. Your ticket to hassle-free tech support, a lot of customer queries but in an organized way. Chat your way to success! Our live chat feature keeps you connected with your customers in real-time and 24/7. Engage with your customers better. Unlock the world of information at customers' fingertips and let them help themselves to find the information they are looking, for your service or product. Upload the articles related to tips, tricks, how-tos, relevant video links, and other informational sources. Say "hello" to your new best friend. Provide instant responses to customer queries anytime and anywhere even in the support team's absence. Just drag and drop the conversational interface and make your own chatbot.Starting Price: $19 per month -
22
DevRev
DevRev
A blazingly fast neural engine for next-generation customer support and software development. Bringing the power of LLMs and analytics to rebuild your relationship with your customers. The auto route, collaborate, and triage to solve customer needs in real-time. Elevate your support team and deflect customer queries with modern AI. Connect development teams and their sprints to customer impact. Triage customer signals and get guidance on product enhancements. A shared view to build software and support customers as one. Live chat, support ticketing, and engineering issues on one platform. Personalize your experience with custom objects, views, and more. Extend your experience with APIs and webhooks. Build, test, deploy, and publish your own automation. Map your work, customers, and product data in one system. Modern stack that brings cloud-native scale for millions of users. Consumer grade and real-time experiences with text, audio, and video. Enterprise-grade security and compliance.Starting Price: $9.99 per month -
23
HelpLook
HelpLook
Experience document-based AI customer service and AI search services, let AI understand your business better. Save labor costs and easily build a professional help center (supports multi-terminal adaptation). Support custom domain name and SEO configuration, provide personalized configuration with real-time preview, and enhance brand building. Directory interaction is simple and elegant, content status is clear at a glance, and document management is easier WYSIWYG rich text editor, supports inserting and editing multiple elements, and automatically saves edited contentStarting Price: $7/user/month -
24
eesel AI
eesel.ai
eesel AI is a plug-and-play AI platform built to automate and enhance customer service operations. It connects instantly with tools like Zendesk, Freshdesk, Jira, and Confluence to learn from past tickets and internal documentation. The platform acts like a new teammate, handling frontline support, drafting replies, and triaging tickets across all channels. eesel AI adapts to your tone of voice to deliver consistent, human-like responses. Teams can automate ticket routing, tagging, and resolution to keep help desks organized. Built-in testing and sandbox environments allow safe rollout and performance measurement. eesel AI helps customer support teams save time, reduce costs, and resolve issues faster.Starting Price: $239 per month -
25
Algomo
Algomo
Automate and optimize your customer support with a ChatGPT-powered bot, in less than 4 minutes. Your bot will resolve requests, escalate to an agent if needed, and requires absolutely no training or maintenance. You provide the best online shopping experiences around. Now, upgrade customer convenience and make sure that no cart goes abandoned. Guide customers through complex workflows like returns and refunds, delivery detail changes, or order tracking with ease. Our technology empowers customers to self-serve, freeing up support agents to focus on more complex cases. Our AI technology can quickly resolve simple cases such as shipping and order status, product stock, and warranties, providing customers with the information they need in real time.Starting Price: $9 per month -
26
Gaspar AI
Gaspar AI
Gaspar AI is your intelligent AI partner for optimal service desk operations and experiences. It uses Generative AI to instantly auto-resolve 40% of recurrent employee requests on Slack, Microsoft Teams & Jira Service Management - so no need to switch platforms and workflows to build and automate repetitive processes, such as employee onboarding. Through an easy-to-use portal, admins get complete authority over their Gaspar AI deployment. Gaspar AI's analytics dashboard offers a comprehensive overview of insights and real-time monitoring of key KPIs so that IT leaders get an exceptional outlook on their support process performance. And thanks to the proactive insights feature IT teams can improve knowledge sharing and management while creating the ultimate knowledge base.Starting Price: $4 per user per month -
27
Snoooz
Snoooz
Snoooz is an AI-powered email assistant designed to save businesses time and improve communication. It automatically drafts and sends personalized auto-replies, categorizes incoming emails, and routes them intelligently based on urgency, context and sentiment. Small businesses, agencies, and working professionals from over 60 countries rely on Snoooz to keep their inboxes organized, leads engaged, and customers happy even when they’re unavailable. Snoooz is easy to use, and integrates effortlessly with Gmail, Office 365, and custom email providers via SMTP/IMAP protocols.Starting Price: $9 per month -
28
Intellecta AI
Intellecta
Intellecta is trained on your company's data and uses GPT models to respond to customer inquiries across various platforms, such as chat, social media, and email. Intellecta enhances your social media presence by automatically liking, replying to comments and DMs, and moderating by flagging and removing negative comments to protect your brand's reputation and ad spend. Extract real-time insights from your social networks, email, and chat to understand customer interactions with your brand. This enables you to spot trends and identify problems early, staying ahead in customer engagement. Intellecta enables manual input, allowing users to upload documents or input data directly for precise knowledge integration and customer support enhancement.Starting Price: $99 per month -
29
SAAS First
SAAS First
Grow with a simple all-in-one SaaS by becoming effective and successful in customer relations. Let AI manage your customer interactions seamlessly, delivering instant responses and giving you more time to focus on core tasks. Gain deeper insights into your customers with real-time data and analytics. Make informed decisions and increase your customer engagement. Save money with our help desk, offering all features completely free to aid your customer support without any additional costs. Simplify and improve communication with your support team and make it easier and more effective for your customers. Collect and store unlimited data to deeply understand customer behavior and preferences. Access all help desk features and options without any charges. Connect with your target audience effectively by delivering the right message at the right time. Effortlessly set and track campaign goals in real-time to monitor performance.Starting Price: $29 per month -
30
Unthread
Unthread
Unthread automatically tracks conversations as tickets and uses AI to prioritize, assign, and resolve instantly. All new conversations are automatically tracked as tickets with assignments & alerts. Measure and improve your response times with assignment logic and clear escalation paths. Link your Slack conversations with your task managers, CRM, HRIS, marketing tools, and more. While customers reach out in Slack, your team members have a powerful back-office ticketing tool to navigate the queue, kick off automation, and seamlessly hand off between human and AI responses. Not all messages are created equal. Prioritize important tickets, easily loop in colleagues, and escalate to reach your SLA targets. Automatically categorize incoming ticket types. Analyze response and resolution time per category. Learn where your documentation is missing or out of date. Unthread is an omni-channel inbox that aggregates tickets and data across any source that your customers use.Starting Price: $50 per month
