Best Small Business Call Center Software - Page 5
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Compare the Top Small Business Call Center Software as of April 2026 - Page 5
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1
Exelysis Contact Center
Exelysis
Exelysis Contact Center is a contemporary telecom framework providing advanced features, improving the reliability of communication. Exelysis, through group based routing, allows the intelligent distribution of calls and the optimal utilization of agent resources. With Exelysis Contact Center, each call can be multiply tagged based on its characteristics, allowing for fine grained handling. An agent group acts like the bonding agent between calls and handling agents. Groups can abstract skills, departments and campaigns, providing great flexibility when modelling the call routing scenarios. Groups can be bundled in sets, allowing more complex scenarios to be implemented. Queueing of calls is performed dynamically, based on the call’s characteristics. Priorities allow for delicate tuning of call handling order, and advanced features like priority levels allow assigning important calls to agents concurrently with their streamlined workload.Starting Price: 50e -
2
VoipNow
4PSA
VoipNow is a Cloud communications platform built for service providers and organizations in need of robust enterprise PBX, voice, video, presence, instant messaging, conferencing, faxing, and contact center features.Starting Price: $145.00/month/user -
3
Toky
Toky Inc.
Toky is a full-featured Business Phone System that allows your customers and team to communicate efficiently, you just need a good internet connection. With virtual phone numbers from around the world, make yourself available no matter where your company is located. Integrate your CRM and business tools seamlessly, so you can call your customers with a single click and automatically log the details of every call. Take advantage of features such as call recordings, voicemails, SMS, Speech to text, with affordable rates and proven reliability.Starting Price: $20.00/month/user -
4
Sharpen
Sharpen
Unify communications and contact center solutions into a single, optimized, remote-friendly experience. Deploy with minimal onboarding time. Integrate with your existing communication, productivity, and workflow applications. Low code / no-code interface makes data easy to query, export and automate. Measure and record service interactions the same way on every channel. We’re built for custom data reporting and analytics, measuring your ROI from day one. Deliver superior customer experiences through AI-supported decision-making and automated workflows. Foster agent engagement and agent development with timely, data-driven self-coaching and built in performance management. Gain efficiencies and insights across your organization with our modern interface. We scale quickly to meet spikes in demand – which means you can too. Join our network of experts transforming the future of call center technology.Starting Price: $99 per month -
5
ICS Flow
ICS Flow
One solution for CRM, VoIP, Payments, Workflow, Scheduling, Communications, Dashboards and Reports. Use it for Sales, Marketing, Customer Service, Debt Collection, Appointments or BPO. It enables you to build a customer-centered business from sales to customer service. Improve your sales pipeline by having a clear view of your process. Get a complete understanding of your operations to drive your business success. Change the way you see debit orders. Let us help improve your collections by automating your billing process. Automated debit order collections. Payment request link for immediate payments. Notifications of returned debit orders. Quick credit service. Account and banking details validation. Automated emails. Automated sms’s. Communication history. View all communication in one place. Send messages at any point in the workflow.Starting Price: $50 per month -
6
CloudCall
CloudCall
CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster. Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits. Get more control Keep everything in your CRM and see how your teams are doing from anywhere. Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.Starting Price: $15/user/month -
7
LeadDesk
LeadDesk
LeadDesk’s auto and predictive dialer modes enable your agents to go from 40 calls per day to 120 calls per day. Imagine what this does to your revenue and bottom line? LeadDesk comes with eight different dialer modes including auto and predictive dialers. Your outbound sales agents reach customers quickly in any situation with the right dialer mode. Switching from a manual dialer to LeadDesk typically enables your call center agents to call three times as many contacts per day. You know best. So why not boost your campaign ROI by creating, managing and reporting sales and marketing campaigns yourself with LeadDesk’s easy-to-use campaign creation and workflow tool? You don’t need to call a consultant each time you want to set up a new sales campaign. Instead, you can constantly optimize call center campaigns based on your real-time monitoring or historic reports.Starting Price: 89€ / license per month -
8
Aavaz
Aavaz
Aavaz is a leading provider of contact center solutions. Aavaz provides a set of products and services to fit your calling and other customer touchpoint needs today with upgrade paths to your needs tomorrow. Aavaz power comes from it's flexibility, from an on-premise solution to a completely distributed workforce, from a single agent to 1000's of calls an hour. There is an Aavaz for you. Use Aavaz' smart, tracked outbound campaigns for Marketing, Sales, Surveys, Collections, Polls and more to give you the metrics you need to ensure results. Aavaz' flexible IVR's, queues, queue monitoring allow your customers to reach you like never before. Track every inbound call to and follow up with built-in tickets to ensure that no one gets ignored. Our team of experts have seen it all before and will guide you to success.Starting Price: $84.99 per month -
9
Nectar Desk
Nectar Desk
Nectar Desk is one of the most affordable and complete SaaS solution for handling inbound and outbound calls with reporting and analytics. We deliver a comprehensive call center software that can be setup in minutes from buying a number to customizing your agents and more. Basic call center software functions are available in Nectar Desk as well as advanced features. Checkout full agent’s performance metrics that include answering time, agent availability, call recording, listen live along with customized reporting and alerts. With Nectar Desk, you get a chance to control all your omnichannel interactions on-the-fly. Our call center software allows integrating SMS, ticketing, chat, email texts, and other communications in a whim. You can now assess the performance of your agents, including the virtual reps in real-time. Get to monitor and analyze their interactions with leads and step up when they need assistance.Starting Price: $50 per user per month -
10
Arbeit Click
Arbeit Software
Agents manually click each call to dial out, listen, decide if the call is a live human or voicemail, and decide whether to leave a voicemail message. This is one of Arbeit Click’s most powerful compliance features. A long pause, specifically a three-second pause, indicates an autodialer and increases the likelihood of your contact hanging up. Arbeit Click enables agents to interact with more contacts by removing this incriminating three-second pause. Getting started is easy and seamless from start to finish with virtually no downtime during & after the fast setup process. The interface is straightforward & intuitive, making it easy for you and your team to quickly get started making more compliant calls. Listen to live or previously recorded calls to assist in coaching & developing agents. Regain control of call & campaign data with advanced search capabilities. You decide how many numbers each agent can call out at once.Starting Price: $250 per month -
11
ZaiLab
Zailab
Empower your team to speak to your customers from anywhere. Zailab’s cloud-based platform keeps track of your client conversations on every channel and gives you the insights that you need to manage your team remotely. Real human connection shouldn’t be lost when your organization scales. Give your agents the customer insight that they need to build authentic relationships and provide world-class customer service. With level-1 PCI/GDPR compliance and a 99.9% uptime record, we take great care in ensuring that your business and data is protected at all times. Implement your contact center in less than a week. With a dedicated implementation and training team, you’ll go from demo to hello in no time. Our team of support specialist are dedicated to solving your technical challenges in record time. At Zailab we believe in finding sustainable solutions to customer challenges.Starting Price: $1 per month -
12
Facelet
Georgesoft
Bring engaging digital experience to your brick-and-mortar business. Facelet helps you enhance service quality, streamline customer interaction, drive sales and increase brand visibility. Turn your iPad into a digital kiosk and find new ways to communicate with your clients, promote your brand, provide automated self-service, and implement effective omnichannel strategies. Show all advantages of your products by providing all necessary product details. Inform customers and visitors about current and upcoming events and deals. Connect all your sale channels into a single in-store experience. Engage customers in third-party and pop-up locations and sell items from your online store. Digitally showcase any products and services you provide, including items currently available to access and order online only. Boost the speed and efficiency of your staff. Provide them with a tablet as an additional service and sales tool.Starting Price: $29 per license -
13
Nextiva
Nextiva
Nextiva is an AI-powered Unified Customer Experience Management (Unified-CXM) platform that helps businesses acquire, retain, and grow customers through seamless, personalized interactions. It unifies voice, chat, messaging, social, email, video, and reviews into one platform, eliminating silos and improving collaboration across teams. With patented customer journey orchestration, companies gain real-time insights and automate workflows that improve customer retention while lowering costs. Built-in AI and automation simplify self-service, optimize agent productivity, and deliver measurable efficiency. Nextiva’s workforce engagement tools reduce attrition, boost performance, and connect front-line employees with back-office teams. Trusted by thousands of innovative companies worldwide, and recognized as a Strong Performer in Gartner’s 2025 “Voice of the Customer” CCaaS report, Nextiva is redefining how businesses deliver meaningful customer experiences.Starting Price: $19.95 per month -
14
Intrado Cloud Contact Center
Intrado
Give call center agents and admins the tools they need to deliver service excellence – first time, every time. Intrado Cloud Contact Center (formerly West Cloud Contact), is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony. As a cloud-based service, there’s no need to purchase, upgrade and maintain complex on-premises systems and disaster recovery is built in without any extra expense or hardware requirements. You can nimbly handle unpredictable or seasonal call volumes, outmaneuvering your competition and delighting customers. Cloud Contact eases the load on helpdesk and support staff, and you can easily accommodate distributed contact centers, incorporating both facilities-based and home workers – all with full access to centralized management and reporting.Starting Price: $25 per month -
15
CallOne
CallOne
CallOne supplies cloud-based telecommunications solutions with which you can control all areas of your company telephony efficiently and intuitively. The core is our call center software , which is specially designed for the requirements of customer service or sales. Numerous interfaces and ready connectors integrate your existing business solutions to create the best customer experience. A cloud-based platform for modern corporate telephony, specially adapted to your individual requirements. Our goal: to advance your business. With what is perhaps the most comprehensive offer on the subject of office telephony. Our customers love speed. That is why all our customers receive personal contact persons. Customers come to CallOne when they really want to save money! We are focused on your return on investment. Together we turn on the great cost and savings potential.Starting Price: $99 per month -
16
Salestrail
Liid
Salestrail helps remote sales teams keep track of their sales calls. The solution consists of an analytics dashboard and a smartphone app that automatically captures calls data. Choose to track the data to the Salestrail analytics dashboard, to Salesforce or to any other CRM with our APIs. Salestrail is an easy-to-use solution for sales professionals to automatically log calls. Measure the efficiency of your call activity accurately and get data on metrics important to you. A mobile app to capture & record SIM calls and Whatsapp calls. Telephony integration is also available. A cloud-based analytics dashboard that shows call statistics call performance and audio recordings. API access and option to connect to your CRM or ERP. Tracks regular SIM calls and WhatsApp call - No need for VOIP. API integration for connecting to CRM. Voila! Now you can easily keep track of your teams' call activity.Starting Price: $2 per month -
17
PhoneIQ
PhoneIQ
PhoneIQ is built from the ground up for companies on Salesforce, delivering the best telephony integration for Salesforce Lightning. A truly unified communications solution that blends HD voice, video and messaging. The only Salesforce CTI that delivers fully integrated voice, SMS, video and messaging across desktop and mobile. Leverage automatic call logging, disposition codes, tags, click to dial, screen pop, auto-dialing, and much more! Dramatically increase agent productivity by creating custom PhoneIQ workflows that streamline Sales and Service processes within Salesforce, like call logging, case & task creation and more. Manage your entire phone system and contact center platform from within Salesforce. With PhoneIQ, everything from system management to call handling and advanced analytics can be instantly accessed through your CRM.Starting Price: $25 per user per month -
18
Fondesk
Unieke Software Solutions
Simple and easy-to-use telephone answering service. Answer your work phone instead and send you a message. Business partners don't like it when someone outside the company answers the phone. It was natural for everyone to answer the phone, so I might not be accepted in the company. The company is still small, so maybe we should deal with it internally. The operator will take over the phone calls of the company/office. We will notify you by chat or email. It can be opened on the same day with an online procedure of about 5 minutes. All you have to do is transfer the call and the operator will immediately start responding. It supports various services as a notification destination for phone notifications. If you notify the chat, sharing within the team will be smooth. You can check the call history from your PC or smartphone. You can also change phone settings and make payments online. You can change the notification destination and add mentions depending on the destination.Starting Price: $10 per month -
19
NOLA AUTOMATION
NOLA AUTOMATION
The NOLA Automation Software all in one allows your business strategy to gather momentum in the most efficient manner. With the help of our software, you would not only be able to create schedule campaigns broadcast, In-outbound call, in-outbound predictive, SMS 2 WAY, voice drop, and email and many more, you also get the chance of emailing a link to the prospect that would redirect them to their accounts with the help of an online portal.. much, much more...Starting Price: $30/user -
20
Contact Cloud
Bipath Software
The fastest and most cost effective way to connect marketing channels to sales teams, while supporting customers. Get rid of manual, repetitive tasks. Implementing automated routing and workflows for your routine calls and activities frees up your marketing, sales, and support teams to act strategically instead of getting bogged down by manual tasks. Eliminate the disconnect between you and your customer. One line of Contact Clouds' tracking code on all the pages of your site does all of the work. No custom URLs or tags needed. Tracking code will instantly recognize the channel and geographic location visitors are coming from and show them the correct phone number. Ensure critical actions take place while conserving your agent resources. Use triggers to define logic and create a unique workflow for your team that routes callers how you want, based on events or actions taken by you or your caller.Starting Price: $0 per company -
21
OTO
OTO Systems
OTO allows call centers 100% visibility of what is said during customer calls within 20 hours. Complement your NPS scoring with in-call intonation analytics. Identify call agent engagement and proactively set your WFM plan. Pick calls for QA faster. OTO is language-agnostic and gives you output parameters on various angles. Our API allows companies to start analyzing 100% of in-call conversations within a couple of hours. Sign up for a free trial and start analyzing your call data! Voice is the most valuable touchpoint between you and your customer. We're here to help you truly understand and leverage your voice data at scale. Whether you're building a mobile app or data analytics dashboards, our lightweight DeepToneTM engine gives you access to our powerful voice models on any device, providing you with a rich layer of acoustic labels for nearly every audio format.Starting Price: $100 per month -
22
INFOCU5
INFOCU5
INFOCU5 is an extension of your existing team. We flex and scale with your business, so you only pay for the overflow help you use. Scalable, omnichannel support team. On-demand sales and service agents, increase CLV and AOV, optimize data and leads, only pay for ticket and talk time. Voice, messaging, email, dedicated brand ambassadors, etc. Extension of your internal team. Maintains brand vision and message and tracks campaign performance. We combine our enterprise-level contact center software with our global, on-demand customer service and sales marketplace so that businesses can affordably interact with their customers and tap into overflow contact center marketplace of agents when you need the extra backup support. Our marketplace is a global, on-demand team of customer service and sales agents who work as your backup support when your internal team needs the extra help.Starting Price: $5 per month -
23
Moneypenny
Moneypenny
Moneypenny (formerly VoiceNation) is a comprehensive phone answering service that provides businesses with professional, 24/7 call handling, live chat support, and omnichannel customer service solutions. Their team of highly trained receptionists offers tailored support for a wide range of industries, ensuring that businesses never miss an opportunity. In addition to traditional call handling, Moneypenny also offers an innovative AI Receptionist solution, which uses generative AI to provide natural, conversational interactions, seamlessly transferring to human receptionists when needed. With flexible plans, including options for call transfers, scripted responses, CRM integration, and bilingual services, Moneypenny helps businesses optimize customer interactions and focus on core operations.Starting Price: $56 per month (20% off deal) -
24
CoreInteract by Altigen
Altigen Communications, Inc.
Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.Starting Price: $15/mo/user -
25
kustomeroo
kustomeroo
The modern CX platform for healthcare, retail, finance, and more. Identifying issues and delivering customer needs on first contact. Live video customer support on any website. One of the best ways to build trust with your customers is to use two-way communication channels like video chat, particularly when they are having issues. Video chat enables the agents to quickly gauge the problems faced by the customer and it is way less time-consuming than the customer trying to explain the problems over the phone or typing it in live chat and then the agent trying to explain the resolution steps over the phone and so on. A high level of personalization that, in the virtual world, is only achievable through video chat, builds better customer relationships and loyalty. This goes a long way in increasing the lifetime value of a customer. Customers also feel more connected to the company and feel that they are being cared for and their problems are being heard.Starting Price: $19 per month -
26
Mango Voice
Mango
Mango Voice lets you modify your own phone system and call flow! Our proprietary Digital Switchboard has an easy drag-and-drop system. Mango Voice makes it easy to control how each extension handles an incoming phone call. With our Digital Switchboard, you can simply choose from a list of operations and drag them onto a dial plan. Reposition operations in the dial plan however you want by dragging them around. When you are finished, just click save and the changes will take effect immediately. Mango supports most Cisco and Yealink phone models. Any phones outside of those models do not work in our system. Yealink's are superior to all other phones on the market to date. Please Contact a sales representative to see if your phones are supported.Starting Price: $28.95 per user per month -
27
OMniLeads
Freetech Solutions
OMniLeads is a standalone solution for Contact Centers based on Free Software GPL V3, designed to support the management, operation and administration of a Contact Center. Its functionalities allow all the procedures of a Call Center to be carried out through web interfaces. Both agents and supervisors will have their tools in a single application thanks to the use of WebRTC standards. OML can recognize answering machines and act according to rules that may indicate leaving a recorded message, trying to contact again later or simply skipping the contact, seeking to maximize the time and efficiency of the operation. OML supports different roles; administrator, supervisor, client and agent. With different levels of actions and information available as well as the possibility of modeling users according to the needs of each project. OML can be deployed in an AIO (All In One) architecture or work by dividing the load between Application Server, Database Server and Communications Server.Starting Price: $19 -
28
ID Cloud
Teckinfo Solutions pvt. ltd.
ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to modernize customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation. -
29
TeleCMI
TeleCMI Technologies
TeleCMI is a comprehensive communication and collaboration platform designed to enhance business connectivity and streamline customer interactions. With voice calls, SMS users can make and receive high-quality calls and collaborate in real time. Integration with popular CRM systems ensures seamless synchronization of customer data, enabling personalized and efficient customer service. TeleCMI prioritizes data security with encryption for calls and messages, while its reliability and excellent call quality ensure uninterrupted communication. Empowering businesses with exceptional customer experiences, TeleCMI drives productivity and facilitates effective collaboration.Starting Price: $0 -
30
Textr Team
Textr
Increase customer engagement with an automated business phone system with all your calling and texting needs in one app. We have apps for all use cases, from personal to business. For individuals who carry multiple phones and wish to handle all business phone communication in one automated platform that is synced across all of their devices. Save thousands of dollars on a new device, phone plan, and phone number when starting your small business. We offer a lightweight CRM, IVR attendant, SMS campaign features, and more to boost business productivity. Textr Team is the perfect solution for freelancers and sole proprietors who want to message and call their clients or customers on one automated platform. Add your collaborators to Textr Team and cut down your business communication costs. The key to success is enabling your team with next-gen digital tools. Our outbound sales features allow your representatives to focus on clients and closing potential leads.Starting Price: $6.99 per month
