SP IT Helpdesk

SP IT Helpdesk

SP Marketplace
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About

CardioLog Analytics provides accurate and insightful information about SharePoint, Microsoft Office 365, Microsoft Teams and Yammer, based on hierarchy, taxonomy, content and user metadata. Identify your end user needs with powerful metrics to achieve your return on investment, and help your users gain value from the portal. Understand and take action to assist your users in how they interact with the portal, with powerful metrics that dive deep to drill down into your users portal engagement levels. Take your SharePoint portal to a different dimension. Support corporate communication and get your users talking. Gain a holistic understanding of how your users are liking, sharing, rating, following and more. Capture critical data that can give you insights into your SharePoint portal, to help you track and analyze each step of the process, including before, during, and after the migration.

About

SP IT Helpdesk is a simple yet effective Microsoft Teams / SharePoint helpdesk application that includes helpdesk, change management, IT Asset tracking, calendar, discussions and technical documents management. Unlike traditional standalone help desk applications, SP IT Helpdesk combines business process automation with a collaborative team experience. Self-service for users is driven through a MyIT portal available through MS Teams or SharePoint, makes it easy to submit tickets, and access a knowledge base, documents and training links. IT Staff can access the secure Staff Portal through Microsoft Teams or SharePoint. The portal provides a place to organize IT activities, communications and documents. An integrated Power BI Dashboard provides visibility to management.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT teams in need of a SaaS Management solution to improve their services

Audience

Businesses searching for an IT support redefined for the digital workplace on Microsoft teams and Sharepoint

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$599 per month
Free Version
Free Trial

Pricing

$15 per user per year
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CardioLog Analytics
Founded: 2005
United States
www.intlock.com/products/sharepoint-office365-analytics/saas/

Company Information

SP Marketplace
Founded: 2012
United States
www.spmarketplace.com/sharepoint-helpdesk.html

Alternatives

Alternatives

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ConSol CM/Helpdesk

ConSol CM/Helpdesk

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Categories

Categories

Integrations

Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Exchange
Microsoft OneDrive
Microsoft Power Apps
Microsoft Power BI

Integrations

Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Exchange
Microsoft OneDrive
Microsoft Power Apps
Microsoft Power BI
Claim CardioLog Analytics and update features and information
Claim CardioLog Analytics and update features and information
Claim SP IT Helpdesk and update features and information
Claim SP IT Helpdesk and update features and information