Related Products
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About
Precise Wi-Fi diagnostics paired with mobile-optimized apps deliver significantly faster site surveys, faster spectrum analysis, and more accurate and reliable data. Robust, professional gear that anyone can use, developed by Wi-Fi enthusiasts who consistently innovate and redefine what it means to be industry-standard. Well-designed and optimized networks reduce business-stopping downtime, giving you the assurance that your Wi-Fi is always high-performing. Ditch the dongles and upgrade to the most precise Wi-Fi diagnostics and measurement device for faster, more accurate Wi-Fi site surveys and spectrum analysis. Everything you need to design, validate, optimize, troubleshoot, and collaborate on your wireless network is included with Connect.
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
WiFi Analyzer solution for IT teams
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$55 - $75 /month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationEkahau
Founded: 2000
United States
www.ekahau.com
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
No info available.
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Integrations
No info available.
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