Enghouse VidyoEnghouse Video
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InteractionSyncTTEC Digital
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Related Products
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About
Enghouse Vidyo is a high-performance video conferencing and collaboration platform that enables organizations to conduct virtual meetings and facilitate engagement among teams, customers, partners, and suppliers. It offers a unified user experience across mobile, desktop, and conference room endpoints, ensuring consistent and seamless interactions. Designed with security in mind, Vidyo provides robust protection for communications across cloud, hybrid, and on-premise deployments, adhering to SOC 2 and HIPAA regulations. Its rapid cloud-based deployment capabilities allow for quick implementation without disrupting ongoing operations, delivering a swift return on investment. By integrating video into omni-channel contact centers, Vidyo enhances customer experience (CX) by allowing agents to assess situations firsthand, leading to quicker resolutions and improved service quality.
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About
To fuel exceptional experiences, your contact center agents need a holistic, unified view of omnichannel customer interactions. InteractionSync for Genesys Cloud offers exactly that, enabling your agents to quickly, efficiently, and consistently deliver exceptional customer experiences. Implementing a holistic customer experience strategy means unifying and integrating important systems like your CRM and your contact center. InteractionSync for Genesys Cloud provides contact center agents with a unified view of Genesys Cloud omnichannel interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality. Save your agents a significant amount of time by enabling them to navigate faster and use fewer keystrokes to access customer information. Plus, intelligent screen pops and the automatic creation of Dynamics 365 activities save your agents even more time.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations that need a secure video solution
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Audience
Companies, teams, and agents searching for a solution to manage and improve their customer experiences
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$18.99 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationEnghouse Video
Founded: 2005
United States
www.enghouseinteractive.com/products/video-conferencing-vidyo/
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Company InformationTTEC Digital
United States
ttecdigital.com/solutions/interactionsync
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Categories |
Categories |
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Video Conferencing Features
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Web Conferencing Features
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
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Sales Force Automation Features
Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management
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Integrations
Fantastical
Flip
Genesys Cloud CX
Google Calendar
Kuber
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
SimpleVisit
Unblu
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Integrations
Fantastical
Flip
Genesys Cloud CX
Google Calendar
Kuber
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
SimpleVisit
Unblu
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