Enghouse Vidyo

Enghouse Vidyo

Enghouse Video
InteractionSync

InteractionSync

TTEC Digital
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About

Enghouse Vidyo is a high-performance video conferencing and collaboration platform that enables organizations to conduct virtual meetings and facilitate engagement among teams, customers, partners, and suppliers. It offers a unified user experience across mobile, desktop, and conference room endpoints, ensuring consistent and seamless interactions. Designed with security in mind, Vidyo provides robust protection for communications across cloud, hybrid, and on-premise deployments, adhering to SOC 2 and HIPAA regulations. Its rapid cloud-based deployment capabilities allow for quick implementation without disrupting ongoing operations, delivering a swift return on investment. By integrating video into omni-channel contact centers, Vidyo enhances customer experience (CX) by allowing agents to assess situations firsthand, leading to quicker resolutions and improved service quality.

About

To fuel exceptional experiences, your contact center agents need a holistic, unified view of omnichannel customer interactions. InteractionSync for Genesys Cloud offers exactly that, enabling your agents to quickly, efficiently, and consistently deliver exceptional customer experiences. Implementing a holistic customer experience strategy means unifying and integrating important systems like your CRM and your contact center. InteractionSync for Genesys Cloud provides contact center agents with a unified view of Genesys Cloud omnichannel interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality. Save your agents a significant amount of time by enabling them to navigate faster and use fewer keystrokes to access customer information. Plus, intelligent screen pops and the automatic creation of Dynamics 365 activities save your agents even more time.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that need a secure video solution

Audience

Companies, teams, and agents searching for a solution to manage and improve their customer experiences

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$18.99 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Enghouse Video
Founded: 2005
United States
www.enghouseinteractive.com/products/video-conferencing-vidyo/

Company Information

TTEC Digital
United States
ttecdigital.com/solutions/interactionsync

Alternatives

Alternatives

PureSocial

PureSocial

Sixbell
vInteract

vInteract

Voxai Solutions
InProd

InProd

InProd Solutions Pty Ltd

Categories

Categories

Video Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Sales Force Automation Features

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Integrations

Fantastical
Flip
Genesys Cloud CX
Google Calendar
Kuber
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
SimpleVisit
Unblu

Integrations

Fantastical
Flip
Genesys Cloud CX
Google Calendar
Kuber
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
SimpleVisit
Unblu
Claim Enghouse Vidyo and update features and information
Claim Enghouse Vidyo and update features and information
Claim InteractionSync and update features and information
Claim InteractionSync and update features and information