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About

At the intersection of Customer Experience and Business Intelligence, Customer Intelligence reveals the critical connection between your customer's thoughts and feelings and the metrics driving business. Explore gives you the power to develop the Answers your company needs to make impactful decisions. You have collected the thoughts and feelings of your customers in various feedback, survey and customer support systems. Start putting this data into OdinExplore to understand at scale. Find which topics are most impactful to your customers by exploring the topics in their feedback. Explore auto-terms, create important topics, apply dictionaries, and analyze emotions and sentiment. Create segments based on specific demographics, ratings, or time periods to discover and highlight the distinctions between different groups of people. Run multiple experiments to gain new perspectives on different customer segments, products, and more.

About

Convert reviews, chats, surveys, emails, call transcripts, support tickets, social media into actionable insights and trends, to better meet the CX | UX challenge. Behaviours, feelings, expectations, claims, emotions viavoo AI taps into customer feedback and conversation to provide meaningful data for marketing, CRM teams and other Customer Experience stakeholders. Bring verbatim data to life with interactive charts visualization. Carry out meaningful analysis about your products, services, customer journey, apps, competitors. Gain deeper insight into the customer experience and market trends.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer experience analytics platform for digital-first companies

Audience

Companies in need of a text-analytics and CX insight solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$999 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OdinAnswers
United States
odinanswers.com/platform/

Company Information

Viavoo
France
www.viavoo.com

Alternatives

Alternatives

Categories

Categories

Text Mining Features

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Web Analytics Features

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Integrations

No info available.

Integrations

No info available.
Claim OdinText Text Analytics and update features and information
Claim OdinText Text Analytics and update features and information
Claim Viavoo and update features and information
Claim Viavoo and update features and information