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About

Agentforce Energy & Utilities, formerly Energy & Utilities Cloud, is Salesforce’s industry-specific AI CRM built for energy providers and utilities. It unifies customer, asset, and operational data on a single platform designed for regulated and competitive markets. The solution delivers built-in automation, predictive and generative AI, and real-time insights to improve service and efficiency. Smart Utility Contact Center tools empower agents with full customer visibility and next-best actions. Industry-specific CPQ supports complex quoting for commodities and non-commodity products. A comprehensive energy and utilities data model enables seamless sales, service, field operations, and asset management. Agentforce Energy & Utilities helps organizations lead the energy transition while boosting growth and sustainability initiatives.

About

Agentforce Net Zero, formerly Net Zero Cloud, is Salesforce’s sustainability management platform built on the world’s #1 AI CRM. It centralizes environmental and operational data to help organizations measure, manage, and report on sustainability initiatives. The platform automates carbon accounting by converting energy, travel, and fleet data into emissions aligned with the Greenhouse Gas Protocol. Agentforce AI enables teams to ask natural language questions, generate insights, and automate complex reporting tasks. Framework-specific report builders support compliance with standards such as CSRD, SASB, GRI, and CDP. Net Zero Cloud also consolidates Scope 1, 2, and 3 emissions data across suppliers and subsidiaries. It helps organizations transform sustainability efforts into measurable business value and strategic decision-making.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agentforce Energy & Utilities is ideal for regulated and competitive energy providers, utilities, and clean energy organizations seeking an AI-powered CRM to unify operations, improve customer engagement, and advance sustainability initiatives

Audience

Agentforce Net Zero is ideal for enterprise sustainability teams, ESG leaders, and operations executives seeking an AI-powered platform to manage carbon accounting, compliance reporting, and sustainability strategy

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$275 per month
Free Version
Free Trial

Pricing

$48,000 per year
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/energy-utilities/cloud/

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/net-zero/cloud/

Alternatives

WMTC Utility Billing System

WMTC Utility Billing System

White Mountain Technology

Alternatives

Gaia Carbon Accounting

Gaia Carbon Accounting

Gaia Technologies Ltd
VertexOne

VertexOne

Vertex

Categories

Categories

Integrations

CloudHub
Microsoft 365
Microsoft Word
Salesforce
Salesforce Agentforce
Salesforce Agentforce Field Service
Salesforce CRM Analytics
Salesforce Data 360
Slack
Tableau

Integrations

CloudHub
Microsoft 365
Microsoft Word
Salesforce
Salesforce Agentforce
Salesforce Agentforce Field Service
Salesforce CRM Analytics
Salesforce Data 360
Slack
Tableau
Claim Salesforce Agentforce Energy & Utilities and update features and information
Claim Salesforce Agentforce Energy & Utilities and update features and information
Claim Salesforce Agentforce Net Zero and update features and information
Claim Salesforce Agentforce Net Zero and update features and information