ServiceNow Cloud Observability vs. Sumo Logic Comparison


ServiceNow Cloud Observability ServiceNow	Sumo Logic	+	+
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		Related Products Grafana Cloud Grafana Labs delivers the leading AI-powered observability platform, built around Grafana—the world’s most widely adopted open source technology for dashboards and visualization. Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Observability Platforms, Grafana Labs supports more than 25 million users and thousands of organizations, from startups to the Fortune 500. Grafana Cloud is the open observability cloud, built on open source, open standards, and open ecosystems. Powered by the LGTM stack—Grafana (visualization), Mimir (metrics), Loki (logs) & Tempo (traces)—it unifies telemetry in one platform for full-stack visibility across applications, infrastructure, and digital experiences. With the AI-powered Grafana Assistant and Adaptive Telemetry suite, teams detect and resolve issues faster, reduce wasteful telemetry spend, and gain real-time insights to ensure reliability. Native OTel support and 100s of integrations mean you can plug in existing tools & data sources. 731 Ratings Visit Website groundcover Cloud-based observability solution that helps businesses track and manage workload and performance on a unified dashboard. Monitor everything you run in your cloud without compromising on cost, granularity, or scale. groundcover is a full stack cloud-native APM platform designed to make observability effortless so that you can focus on building world-class products. By leveraging our proprietary sensor, groundcover unlocks unprecedented granularity on all your applications, eliminating the need for costly code changes and development cycles to ensure monitoring continuity. 100% visibility, all the time. Cover your entire Kubernetes stack instantly, with no code changes using the superpowers of eBPF instrumentation. Take control of your data, all in-cloud. groundcover’s unique inCloud architecture keeps your data private, secured and under your control without ever leaving your cloud premises. 32 Ratings Visit Website Site24x7 ManageEngine Site24x7 is a comprehensive observability and monitoring solution designed to help organizations effectively manage their IT environments. It offers monitoring for back-end IT infrastructure deployed on-premises, in the cloud, in containers, and on virtual machines. It ensures a superior digital experience for end users by tracking application performance and providing synthetic and real user insights. It also analyzes network performance, traffic flow, and configuration changes, troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide. 1,160 Ratings Visit Website NeuBird NeuBird AI is an AI-powered Site Reliability Engineering platform that acts like your smartest, most tireless SRE who is watching your entire stack around the clock so your team doesn't have to. When something goes wrong, it doesn't just fire an alert. It investigates. It pulls from your logs, metrics, traces, and incident tickets, figures out what actually broke and why, and tells your team exactly what to do next, or just handles it. Hawkeye by NeuBird connects to the tools you already use, like Datadog, Splunk, PagerDuty, ServiceNow, AWS CloudWatch, and more and reasons across all of them the way a senior engineer would, without the 2 AM wake-up call. The result: incidents that used to take hours to resolve get closed in minutes, with MTTR cut by up to 90%. It runs continuously, deploys as SaaS or inside your own VPC, and works within your existing security controls. No rip-and-replace required. Triage and resolve incidents proactively, and faster. Escalate less. 2 Ratings Visit Website AdRem NetCrunch NetCrunch is a powerful, scalable, all-in-one network monitoring system built for modern IT environments. It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation in response to alerts. Its node-based licensing eliminates sensor sprawl and complexity, providing a clear, cost-effective path to scale. Real-time dashboards, policy-driven setup, advanced alert tuning and 40+ alert actions including remote script execution, service restart, process kill or device reboot-make NetCrunch ideal for organizations replacing legacy tools like PRTG, SolarWinds, or WhatsUp Gold. Fast to deploy and future-proof. Can be installed on-prem, self-hosted in the cloud, or mixed. 156 Ratings Visit Website New Relic There are an estimated 25 million engineers in the world across dozens of distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and simple, transparent usage-based pricing with only 2 key metrics. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. 2,911 Ratings Visit Website Wiz Wiz is a new approach to cloud security that finds the most critical risks and infiltration vectors with complete coverage across the full stack of multi-cloud environments. Find all lateral movement risks such as private keys used to access both development and production environments. Scan for vulnerable and unpatched operating systems, installed software, and code libraries in your workloads prioritized by risk. Get a complete and up-to-date inventory of all services and software in your cloud environments including the version and package. Identify all keys located on your workloads cross referenced with the privileges they have in your cloud environment. See which resources are publicly exposed to the internet based on a full analysis of your cloud network, even those behind multiple hops. Assess the configuration of cloud infrastructure, Kubernetes, and VM operating systems against your baselines and industry best practices. 1,446 Ratings Visit Website ManageEngine OpManager OpManager is a network management tool geared to monitor your entire network. Ensure all devices operate at peak health, performance, and availability. The extensive network monitoring capabilities lets you track performance of switches, routers, LANs, WLCs, IP addresses, and firewalls. Monitor the finer aspects of your network: Hardware monitoring enables CPU, memory, and disk monitoring, for efficient. performance of all devices. Perform seamless faults and alerts management with real-time notifications and detailed logs for quick issue detection and resolution. Achieve network automation, with workflows enabling automated diagnostics and troubleshooting actions. Advanced network visualization-including business views, topology maps, heat maps, and customizable dashboards give admins an at-a-glance view of network status. 250+ pre-built reports covering metrics like device performance, network usage, uptime, facilitate capacity planning and improved decision-making. 1,660 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 668 Ratings Visit Website Cloudflare Cloudflare is the foundation for your infrastructure, applications, and teams. Cloudflare secures and ensures the reliability of your external-facing resources such as websites, APIs, and applications. It protects your internal resources such as behind-the-firewall applications, teams, and devices. And it is your platform for developing globally scalable applications. Your website, APIs, and applications are your key channels for doing business with your customers and suppliers. As more and more shift online, ensuring these resources are secure, performant and reliable is a business imperative. Cloudflare for Infrastructure is a complete solution to enable this for anything connected to the Internet. Behind-the-firewall applications and devices are foundational to the work of your internal teams. The recent surge in remote work is testing the limits of many organizations’ VPN and other hardware solutions. 1,995 Ratings Visit Website
About ServiceNow Cloud Observability is a solution that provides real-time monitoring and visibility into cloud infrastructure, applications, and services. It enables organizations to proactively identify and resolve performance issues by integrating data from various cloud environments into a unified dashboard. With advanced analytics and alerting capabilities, ServiceNow Cloud Observability helps IT and DevOps teams detect anomalies, troubleshoot problems, and ensure optimal system performance. The platform also supports automation and AI-driven insights, allowing teams to respond quickly to incidents and prevent potential disruptions. Overall, it improves operational efficiency and ensures a seamless user experience across cloud environments.	About Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. Sumo Logic Cloud SIEM helps your team detect, investigate, and respond to threats with faster behavioral analytics and automation—powered by real-time data and logs-first intelligence. Sumo Logic UEBA baselines user and entity behavior in minutes—training models on historical data to reduce false positives and surface high-risk anomalies.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Developers and DevOps teams	Audience IT Security and Development departments looking for a solution for cloud log management and TDIR
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $275 per month Free Version Free Trial	Pricing $270.00 per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.5 / 5 design 5.0 / 5 support 4.5 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ServiceNow Founded: 2004 United States www.servicenow.com/products/observability.html	Company Information Sumo Logic Founded: 2009 United States www.sumologic.com
Alternatives Epsagon	Alternatives New Relic
IBM Instana IBM	Blumira
TelemetryHub TelemetryHub by Scout APM	Zulu Embedded Azul Systems
Datadog	Datadog
Dynatrace View All	ManageEngine Log360 Zoho View All
Categories Application Performance Monitoring (APM) Cloud Monitoring Container Monitoring DevOps Log Monitoring Microservices Observability Telemetry	Categories Application Performance Monitoring (APM) Cloud Management Cloud Monitoring Cloud Security Container Monitoring DevOps Incident Response Log Analysis Log Management Log Monitoring Observability Security Analytics Security Orchestration, Automation and Response (SOAR) SIEM
Application Performance Monitoring (APM) Features Baseline Manager Diagnostic Tools Full Transaction Diagnostics Performance Control Resource Management Root-Cause Diagnosis Server Performance Trace Individual Transactions DevOps Features Approval Workflow Dashboard KPIs Policy Management Portfolio Management Prioritization Release Management Timeline Management Troubleshooting Reports	Application Performance Monitoring (APM) Features Baseline Manager Diagnostic Tools Full Transaction Diagnostics Performance Control Resource Management Root-Cause Diagnosis Server Performance Trace Individual Transactions DevOps Features Approval Workflow Dashboard KPIs Policy Management Portfolio Management Prioritization Release Management Timeline Management Troubleshooting Reports Show More Features Cloud Management Features Access Control Billing & Provisioning Capacity Analytics Cost Management Demand Monitoring Multi-Cloud Management Performance Analytics SLA Management Supply Monitoring Workflow Approval Cloud Security Features Antivirus Application Security Behavioral Analytics Encryption Endpoint Management Incident Management Intrusion Detection System Threat Intelligence Two-Factor Authentication Vulnerability Management Incident Response Features Attack Behavior Analytics Automated Remediation Compliance Reporting Forensic Data Retention Incident Alerting Incident Database Incident Logs Incident Reporting Privacy Breach Reporting Security Orchestration SIEM Data Ingestion / Correlation SLA Tracking / Management Threat Intelligence Timeline Analysis Workflow Automation Workflow Management Log Management Features Archiving Audit Trails Compliance Reporting Consolidation Data Visualization Event Logs Network Logs Remediation Syslogs Thresholds Web Logs SIEM Features Application Security Behavioral Analytics Compliance Reporting Endpoint Management File Integrity Monitoring Forensic Analysis Log Management Network Monitoring Real Time Monitoring Threat Intelligence User Activity Monitoring
Integrations Cortex Cyral Google Cloud Platform Indent PagerDuty Zenduty 7AI ARIA SDS Packet Intelligence CloudZero Daylight Fidelis Halo Kubernetes Observo AI Orca Security OverOps Rippling SecBI XDR Squadcast StrongDM Show More Integrations View All 16 Integrations	Integrations Cortex Cyral Google Cloud Platform Indent PagerDuty Zenduty 7AI ARIA SDS Packet Intelligence CloudZero Daylight Fidelis Halo Kubernetes Observo AI Orca Security OverOps Rippling SecBI XDR Squadcast StrongDM Show More Integrations View All 104 Integrations
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