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About

More employees are remote or hybrid now than ever before, which means that IT is tasked with not just running the office Wi-Fi, but also supporting employees as they log in from home, coffee shop, vacation rental, or wherever they are working from that day. Stop with the back-and-forth troubleshooting. You don't have time for it, and neither do your employees. With Signifi Business, you can remotely diagnose connectivity issues on employees' Wi-Fi networks, no matter their location. Employees install Signifi Agent on their Mac or Windows computer, tell Agent where they currently are, and click a few buttons to take a scan of their network environment. Once initial scans are set up, Signifi Agent will automatically scan the network daily to help IT spot network issues before they mushroom into huge problems.

About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone in need of an Wi-Fi scanning solution

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$55 - $75 /month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MetaGeek
Founded: 2005
United States
www.metageek.com/products/signifi/business/

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com

Alternatives

Alternatives

Signify HR

Signify HR

Signify Software
WiFi Explorer

WiFi Explorer

Intuitibits

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

No info available.

Integrations

No info available.
Claim Signifi Business and update features and information
Claim Signifi Business and update features and information
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Claim Support Robotics and update features and information