Signifi BusinessMetaGeek
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About
More employees are remote or hybrid now than ever before, which means that IT is tasked with not just running the office Wi-Fi, but also supporting employees as they log in from home, coffee shop, vacation rental, or wherever they are working from that day. Stop with the back-and-forth troubleshooting. You don't have time for it, and neither do your employees. With Signifi Business, you can remotely diagnose connectivity issues on employees' Wi-Fi networks, no matter their location. Employees install Signifi Agent on their Mac or Windows computer, tell Agent where they currently are, and click a few buttons to take a scan of their network environment. Once initial scans are set up, Signifi Agent will automatically scan the network daily to help IT spot network issues before they mushroom into huge problems.
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Anyone in need of an Wi-Fi scanning solution
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$55 - $75 /month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMetaGeek
Founded: 2005
United States
www.metageek.com/products/signifi/business/
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
No info available.
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Integrations
No info available.
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