Related Products
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About
Traversal is an ambient AI Site Reliability Engineering (SRE) agent that operates 24/7 to autonomously troubleshoot, fix, and even prevent production incidents. It parses logs, metrics, traces, and your codebase to narrow down root causes of errors or latency, surfacing the blast radius, key bottleneck services, and candidate root causes with supporting evidence within minutes. Powered by advances in causal machine learning, large language model reasoning, and AI agents, Traversal catches issues before alerts fire and resolves them automatically. Designed for critical infrastructure and complex organizations, it supports heterogeneous data, bring-your-own models, and optional on-premises deployment. Traversal connects easily to existing systems with read-only access, no agents or sidecars, and no writes to production, ensuring privacy and control over data. By integrating seamlessly into your observability stack, Traversal reduces time to resolution, minimizes downtime, and more.
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About
Create call scripts to duplicate the success of your best sales people! Agents access these interactive scripts within CRM systems, while the platform captures detailed analytics of paths traversed by your team. Interactively guide call center agents for technical support, business process compliance, telemarketing, lead qualification and more. Deflect incoming calls, improve customer satisfaction (CSAT) through interactive customer self service. Create business process based applications with enterprise data integration. Built on highly advanced Decision Network Architecture (DNA) Yonyx Map View provides a first of its kind solution for creating and visualizing decision tree driven customer interaction flows. Starting from a symptom, a customer can interactively troubleshoot an issue by traversing a decision tree along a given pathway. This helps customers quickly determine the underlying root cause and the corresponding solution.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
IT and DevOps teams seeking an autonomous AI-driven solution to enhance site reliability, reduce incident response times, and maintain system uptime without increasing operational overhead
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Audience
Organizations searching for an advanced Customer Service solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationTraversal
United States
www.traversal.com
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Company InformationYonyx
Founded: 2010
United States
corp.yonyx.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
Cloudways
DigitalOcean
Drip
Eventbrite
Freshdesk
NetSuite
Salesforce Agentforce Service
ServiceNow
Zendesk
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Integrations
Cloudways
DigitalOcean
Drip
Eventbrite
Freshdesk
NetSuite
Salesforce Agentforce Service
ServiceNow
Zendesk
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