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About

CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data. Contact center messaging: Enables Voice Agents in real time to identify a cell phone caller and text them information while they’re speaking. Agent also has a complete history of all messaging sent to / from a caller’s number. Enables Chat Agents to use their toll or tollfree numbers to interact with customers by SMS or MMS. Gives customers the option to skip being placed on hold and move from voice to messaging.

About

Reduce call volumes and improve customer experience by sending timely and relevant notifications to your customers. Designed for large-scale enterprises with unique security and communication requirements, Webex Notify manages notifications across SMS, email, and voice with multiple templates, large contact lists, de-duping, and bulk sends across channels. Eliminate the risk and variability of free messaging practices by controlling the type of messages sent on behalf of the organization. Use pre-defined notification templates across channels and prioritize which communications go first. Control what users can do and access by configuring system-level permissions and assigning privileges to authorized users. Label notifications against a specific cost center and apply cost center level quotas to centrally control usage across the organization.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want to improve customer experience with automated SMS messaging and notifications

Audience

Companies that need a notification system to reach their customers with notifications from SMS, email, and voice

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

WEBTEXT
Founded: 2007
Ireland
webtext.com

Company Information

Cisco
Founded: 1984
United States
cpaas.webex.com/products/webex-notify

Alternatives

Alternatives

Alive5

Alive5

Alive Technologies

Categories

Categories

Integrations

Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee
Webex Campaign
Webex Connect
Webex Engage

Integrations

Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee
Webex Campaign
Webex Connect
Webex Engage
Claim WEBTEXT and update features and information
Claim WEBTEXT and update features and information
Claim Webex Notify and update features and information
Claim Webex Notify and update features and information