Best Customer Service Software in China - Page 5
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Compare the Top Customer Service Software in China as of April 2026 - Page 5
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1
Calendly
Calendly
Calendly is a scheduling automation platform that helps individuals, teams, and enterprises book meetings without the back-and-forth emails. Share custom booking links, set availability preferences, and automate reminders, follow-ups, and calendar syncing. Calendly supports one-on-one, group, collective, and round robin scheduling, with smart features like buffer times, time zone detection, and meeting caps. Integrate with Google, Outlook, Office 365, Zoom, Microsoft Teams, HubSpot, Salesforce, Slack, and more to embed scheduling into your existing workflow. Calendly helps entrepreneurs, sales, marketing, recruiting, customer success, and professional services teams save time, reduce no-shows, and improve the client experience. Built for flexibility and scale, Calendly offers admin controls, reporting, and enterprise-grade security. Sign up for free and simplify your scheduling today—no credit card required.Starting Price: $10 per user per month -
2
Google Calendar
Google
Make the most of every day. The new Google Calendar app helps you spend less time managing your schedule and more time enjoying it. A Schedule with a View. Schedule View brings your schedule to life and makes it easy to see what's ahead with images and maps. Everything you need. Various views of your day, week and month, invitations, web calendar and much more. Backup everything. Your events are always saved on the Web. If you lose your phone, you don't lose your address book. Different ways to view your calendar - Quickly switch between month, week, and day views. Events from Gmail - Flight, hotel, concert, restaurant reservations, and more are added to your calendar automatically. Tasks - Create, manage, and view your tasks alongside your events in Calendar. Video conferencing - Easily add video conferencing to calendar events. Quick event creation - Smart suggestions for event titles, places, and people save you time when creating events.Starting Price: $0 -
3
Devolutions Remote Desktop Manager
Devolutions
Remote access tools can be messy—different clients, unmanaged credentials, and no clear visibility. Remote Desktop Manager changes that. It centralizes all your remote connections in one place, with support for RDP (Remote Desktop Protocol), SSH (Secure Shell), Telnet, VPNs (Virtual Private Network), and many other protocols. Users get cross-platform access from Windows, macOS, Linux, and mobile. Sessions can be launched in 1 click, while credentials are stored in shared or personal vaults. All activity is tracked, and role-based access control ensures least-privilege enforcement. The Remote Connection & IT Management package enhances RDM with Devolutions Gateway for secure, just-in-time tunnels; Hub or Server for credential storage; and session audit logs to meet compliance requirements. Everything integrates seamlessly through RDM’s interface. It’s a streamlined, policy-driven solution for IT teams that want full control over remote access without bouncing between tools.Starting Price: $30/month/user -
4
NewWaySERVICE
OroLogic Inc.
Easily track service requests received from your customers. NewWaySERVICE allows you to track and manage your service requests, no matter your business sector. Manage and track all types of requests, including requests for repairs, maintenance, support or information. Everything is included and there are no hidden fees. NewWaySERVICE already includes all modules and options needed for your service department such as work orders management, customers and equipment, schedule, signature capture, attach documents, notifications, customer portal, preventive maintenance, Google maps, inventory, purchase orders, knowledge base, reporting, data sync, API and a lot more. No installation nor training required. Just a web browser is all you need to use NewWaySERVICE. You can start using it absolutely free in less than 30 seconds.Starting Price: $27/month/user or less -
5
Pliant
Pliant.io
Pliant’s solution for IT Process Automation simplifies, streamlines, and secures how teams build and deploy automation. Reduce human error, ensure compliance, and elevate your efficiency, with Pliant. Ingest existing automation and write new automation with single-pane orchestration. Ensure compliance using consistent, practical built-in governance. Pliant has abstracted thousands of vendor APIs to create intelligent action blocks allowing users to drag-and-drop blocks, rather than writing and rewriting lines of code. From a single platform, citizen developers are able to build consistent and meaningful automation across platforms, services, and applications in minutes — maximizing value across the entire technology stack in one place. With our ability to add new APIs in 15 business days, anything that is not already out of the box will be in an industry leading timeframe. -
6
Chrome Remote Desktop
Google
Securely access your computer from your phone, tablet, or another computer. It's fast, simple, and free. Get remote support for your computer, or give remote support to someone else. Available on the web via Google Chrome browser, Android and iOS. -
7
Sign In Scheduling
Sign In Solutions
Sign In Scheduling (formerly 10to8) is all-in-one Online Booking & Appointment Scheduling software trusted by thousands of businesses worldwide. Managing multiple clients with busy schedules is challenging. With 10to8 Appointment Scheduling Software, you can offer a convenient online booking page that your clients can use to schedule appointments. Wave goodbye to being interrupted by phone calls and maintain control over your schedule. The intelligent SMS & email reminders will notify your clients of their upcoming appointments which will improve communication & customer experience, and reduce no-shows by up to 90%. The 2-way calendar sync with the most popular calendar apps will rid your business of double-bookings and the awkward situation when two clients turn up at the same time for their appointments. Be more visible online & appear more professional with a branded 10to8 online booking page. Display your services in a professional way and increase online bookings.Starting Price: $7.20 per seat per month -
8
JivoChat
JivoSite
We're a freemium omnichannel communication platform for businesses with 11 channels to connect and more than 270k active users in all countries all over the world. JivoChat is developed and localized for the English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian markets. We're ready to work in any country also with 24/7 support. Our widget supports more than 20 popular languages and all the operational systems (iOS, Windows and Linux), including the mobile ones. Agents can access all chats, emails and calls from one Jivo app. Do your clients prefer to ask questions and get support via social media? Interacting with your clients via social media can help you increase sales opportunities. Our main focus is to increase sales conversion rate on any communication channel of the online companies. We are integrated with Shopify, Wix, Bigcommerce, Tilda and many other big names in the industry.Starting Price: $19/month/user -
9
OneDesk
OneDesk
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs. The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.Starting Price: $9/user/month -
10
Apptoto
Go-Cort
Scheduling a meeting is half the battle; getting clients to show up on time and prepared is the other half. Apptoto Appointment Reminders help eliminate no-shows and late arrivals by 90%. Save time and money by sending fully customizable and interactive appointment reminders and confirmation requests via text, email, or voice call for your existing appointments. You'll get real-time updates to your calendar and inbox plus daily reports as well. Apptoto is designed to work with your existing workflow and calendar. Remain in complete control of your calendar while Apptoto works in the background for you.Starting Price: $29 per month -
11
Zoho Bookings
Zoho
Zoho Bookings helps everyone to find the perfect time to meet each other, and move work forward. Sales teams can sell more, recruiters can place more candidates, support teams can solve more problems without asking when shall we meet. Bid goodbye to double booking, no-shows, endless emails and delayed payments.Starting Price: $15 per month for 4 users -
12
Engati
Engati Technologies
The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages. -
13
LiveChat
LiveChat Software
LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.Starting Price: $16.00 per agent per month -
14
Smith.ai
Smith.ai
Smith.ai is a leading provider of 24/7 virtual receptionist services, combining artificial intelligence with live, North America-based agents to deliver exceptional customer engagement. Their offerings include call answering, lead qualification, appointment scheduling, and payment collection, all tailored to meet the unique needs of businesses across various industries. By integrating with popular CRM and calendar systems, Smith.ai ensures seamless communication and efficient client management. Their AI-driven technology enhances service accuracy and responsiveness, while human receptionists provide a personalized touch, resulting in improved client satisfaction and increased lead conversion rates. With transparent pricing and customizable plans, Smith.ai offers scalable solutions designed to help businesses grow and succeed.Starting Price: $140/month -
15
Userback
Userback
Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.Starting Price: $7 per month -
16
Guru
Guru
Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.Starting Price: $25 -
17
User.com
User.com
User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free demo trial now at User.com →Starting Price: $249.00/month -
18
livepro
livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data. -
19
Chatboq
Chatboq
Chatboq is an AI-powered live chat and automation platform that helps businesses connect, engage, and convert customers in real time. From SaaS and eCommerce to real estate and customer support, Chatboq enables every business to deliver smarter conversations using live agents, AI chatbots, and CRM-integrated automation. With tools for engagement analytics, customer insights, and AI automation, Chatboq makes it easy to personalize every chat, improve response times, and drive meaningful customer experiences. -
20
Product Fruits
Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behaviorStarting Price: $79 per month -
21
Intercom
Intercom
Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.Starting Price: $29/seat/month -
22
Smaply
Smaply
Smaply is the leading platform for journey management, empowering teams to design, manage, and scale customer journeys across organizations. Built for those who put customers at the heart of their operations, Smaply offers robust tools to visualize journey maps and personas, enabling clear alignment and shared understanding across departments. Getting started has never been easier – no more fear of the blank page! With Smaply AI you can create a journey map in minutes, while still being 100% in control every step of the way. With Smaply’s journey management functionality, you can create structured journey hierarchies, maintain consistency across touchpoints, and manage journeys as dynamic, living assets. The platform supports centralized governance while offering flexibility, making it ideal for scaling CX initiatives in complex organizations. One of Smaply’s key strengths is its rich ecosystem of integrations, such as Google Analytics, Microsoft 365, Jira any many more.Starting Price: €390.00/year -
23
Adobe Learning Manager
Adobe
A comprehensive learning platform - now reimagined to meet the needs of every unique learner. Adobe Learning Manager (formerly Adobe Captivate Prime) gives you complete control to deliver personalized learning experiences to your employees, customers and partners. Take advantage of AI-based recommendations to deliver a hyper-personalized learner home page experience. Embed learning in the flow of work by taking advantage of out-of-the-box integrations with popular martech platforms such as Adobe Experience Manager Sites and Marketo Engage. Train employees, partners, and customers effectively with a modern digital learning platform. Deliver a personalized learning experience that encourages discovery and consumption. Take advantage of rich analytics that enable effective decision making. Embed learning in the flow of work by integrating the LMS with other enterprise platforms via a robust API framework.Starting Price: $4 per user per month -
24
SocialPilot
SocialPilot
An easy to use Social Media Scheduling and Analytics Tool helping small businesses, social media professionals & digital agencies in automating their social media marketing efforts. SocialPilot has an extended list of features curated in each plans keeping - "how this would make your social media marketing efforts easier" in mind. SocialPilot Reviews is a robust tool designed to help businesses manage and enhance their online reputation. By centralizing review management, it enables users to generate and respond to customer feedback across multiple platforms. The tool offers bulk email and SMS features, simplifying the review request process for businesses with multiple brands or locations. It streamlines interactions, allowing teams to track, analyze, and respond to reviews in real-time. With seamless integration options, including CRM systems, SocialPilot Reviews makes it easier to engage with customer sentiment, improve brand perception, and drive growth.Starting Price: $30/month -
25
ProProfs Help Desk
ProProfs
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.Starting Price: $15 per user per month -
26
Talygen
Talygen
Talygen is the worldwide leader in Business Management Automation. Talygen's integrated suite of services and processes allows businesses to manage all of their core workflows via our Cloud-based Software as a Service (SaaS) application. Talygen allows companies to automate, regulate and enforce their corporate processes. Talygen empowers businesses and their employees to manage the complete set of corporate tasks without installing specialized software for each of them. Its wide variety of features, easy-to-use concepts, and enhanced functionality allow end-to-end process management and seamless communication between all stakeholders in a project or business. In today’s competitive business environment, successful companies are constantly challenged with managing the entire life cycle of a project efficiently and transparently. With Talygen, companies now have more ways than ever to make that happen. -
27
elevio
elevio
Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.Starting Price: $99.00 -
28
WotNot
WotNot
WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.Starting Price: $99/Month -
29
ALVAO's comprehensive ITSM platform integrates Service Desk and IT Asset Management, simplifying daily IT operations with digital workflows and no-code automation for incident, problem, change, and release management, as well as IT asset tracking. Data-driven insights enable process improvement and updated asset data will help you to reveal the potential for cost savings. Additionally, ALVAO's unique license model allows you to extend these capabilities to other departments at no extra cost, maximizing your software investment and reducing cost.Starting Price: $3.00/user
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30
ZoomInfo
ZoomInfo
ZoomInfo helps companies achieve their most important objective: profitable growth. Our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects by giving you: - Verified Emails & Direct Dials - Intent Data & Business Scoops - Technographic Information - Company Organization Charts Integrate with the apps that matters to you. Start your free trial today.
