Planview PPM Pro Integrations

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

Business project management software. See all project information at a glance with Jira Work Management (formerly Jira Core). Manage your projects and keep your team organized. Managing projects and tasks in Jira Work Management starts with a workflow. Workflows define your process and enable your team to track tasks. Jira Work Management Cloud instances also have boards that allow you to visualize your workflows and drag and drop tasks from to-do to done. Currently available in cloud offering only. Task management is easier with statuses, comments, and attachments in one place. Everyone knows a project's details at a glance without having to email or set up a meeting. Plus, with notifications you'll know when your attention is needed. How many tasks are still in progress? Which team member has too much on their plate? Using Jira Work Management, you can follow the status of your team's projects in different ways: with a quick overview, customized dashboards, and more.

Planview Hub is an integration and value-stream orchestration platform designed to automate the flow of artifacts, data, and activity across a software delivery toolchain, connecting planning, engineering, quality, operations, and support systems. With pre-built connectors to 60+ tools, Hub enables near-real-time synchronization of stories, defects, requirements, test results, and metrics so teams can reduce duplicate data entry, accelerate hand-offs, enhance traceability, and boost delivery velocity. Its model-based architecture (vs point-to-point mappings) simplifies configuration and maintenance, while visual “Landscape View” diagrams show how applications are connected and flowing. Metrics dashboards quantify adoption, ROI, and usage, and rule-based flows maintain nested folder structures and artifact hierarchies across disparate systems.

Rally is an enterprise-class platform that’s purpose-built for scaling agile development practices. Power your organization with enterprise agility. In order to make faster and smarter decisions, your development work needs to align to your company's most important business objectives. Align daily work to strategy and leverage data to steer your business towards an outcomes-oriented culture. Rally serves as a central hub for teams to collaboratively plan, prioritize and track work on a synchronized cadence. Teams can visualize their work in the form of lists, boards or timeline views, and more importantly—they can understand how their day-to-day work aligns to the greater goals of the business. Do you struggle to manage dependencies and risks across multiple teams or delivery groups? Rally provides comprehensive roll-ups of progress, dependencies, alignment and plan health—so teams and groups can make intentional decisions and stay ruthlessly focused on value.