Records Disposition Approval Module

Records Disposition Approval Module

Cassia Content Management
uContact

uContact

net2phone
+
+

Related Products

  • Screencapt
    130 Ratings
    Visit Website
  • Air
    845 Ratings
    Visit Website
  • Time Management from ISGUS
    17 Ratings
    Visit Website
  • DataHub
    10 Ratings
    Visit Website
  • HR Partner
    193 Ratings
    Visit Website
  • D&B Connect
    189 Ratings
    Visit Website
  • Securden Unified PAM
    12 Ratings
    Visit Website
  • Canditech
    109 Ratings
    Visit Website
  • Process Street
    1,112 Ratings
    Visit Website
  • Titan
    374 Ratings
    Visit Website

About

Records Disposition Approval Module for Content Suite. The essential records management add-on for OpenText Content Server. Product Features. RDA is the essential records management module for OpenText Content Suite. Driven by customers like you, RDA was built to make it easy for OpenText Content Server (OTCS) users to sign-off on records as well as to reduce the time it takes for records managers to process the records once they receive the approvals. Simplified Sign-Off Process for Approvers The ability to view all the metadata for an object so a decision can be made quickly. RDA Filters and Facets to quickly identify sets of records and approve or reject them in batches. Simplified Records Disposition Support Ability to request feedback for support if User is unsure about a certain record. Easily select approved records and de-select rejected records for processing in a disposition search. Bulk apply holds or update records management metadata directly from an RDA.

About

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Records officers looking for a records management module for OpenText Content Suite

Audience

Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$59.99/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cassia Content Management
Founded: 2011
Canada
www.cassiacm.com

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com/products/cloud-contact-center-solutions

Alternatives

Alternatives

Collabware CLM

Collabware CLM

Collabware
OpenText ECM

OpenText ECM

OpenText

Categories

Categories

Data Governance Features

Access Control
Data Discovery
Data Mapping
Data Profiling
Deletion Management
Email Management
Policy Management
Process Management
Roles Management
Storage Management

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Amazon Polly
Content Suite Security and Productivity Pack
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Totality
Twilio
Verbio
Wavy
WhatsApp
net2phone

Integrations

Amazon Polly
Content Suite Security and Productivity Pack
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Totality
Twilio
Verbio
Wavy
WhatsApp
net2phone
Claim Records Disposition Approval Module and update features and information
Claim Records Disposition Approval Module and update features and information
Claim uContact and update features and information
Claim uContact and update features and information