uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
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Proposify
Proposify is the online proposal software that gives you control and visibility into the most important stage of your sales process. The close. From deal design to sign-off, get the confidence and flexibility to dominate deals.
Create impressive sales documents that stay consistent and error-free.
Receive the insights to scale your process, make timely engagements, and accurately forecast.
Deliver a seamless sign-off experience for your customers and prospects.
Features include a flexible and user-friendly design editor, electronic signatures, CRM integrations, data-driven insights, interactive pricing, content management, approvals, and so much more.
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ViewCenter
ViewCenter by ICM Document Solutions is a scalable document management solution that’s designed to be accessible from any device with an Internet connection (desktop, laptop, mobile). It’s flexible for businesses of any size, and it can be customized based on a company’s specific needs.
Features within the ViewCenter platform include customizable permissions, support for all file types, detailed activity logs, keyword and content searching, revision control, automated retention and disposition processes, and a drag-and-drop upload tool. When coupled with ICM’s suite of supporting applications and services including eForms, portals, a high-volume scanning module, and custom development, companies have all of the necessary tools to improve their business processes surrounding the gathering, maintenance, distribution and retention of critical documents and records. ViewCenter meets regulatory agency compliance and security requirements specific to their industries.
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LABTRACK LIMS
While most LIMS systems take a year or more to implement – the LABTRACK LIMS can be up and running in your laboratory in just a few days or weeks. Its simple, intuitive design and the built-in Forms Definition, Menu Customization Module, and Custom Reporting Tool make it a breeze to implement. The included standard LIMS modules addresses the most commonly needed functions including:
Batch and Sample Login
Bar code entry and printing
Custom Data Entry (useful for managing inventory, training records, specifications, etc.)
Test and Test-Group Scheduling
Login Approval
Single Request Results Entry
Multiple Request/Test Results Entry
Automatic Spec Checking/Flagging
Lab Management Approval
Sample Disposition
Sample Location Management
Test Assignment
QA Approval
Reports
User Account Management
User Role Management
And our optional Stability Study Management option adds the calendaring/scheduling functionality needed for accelerated and standard shelf life testing.
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