Best Customer Service Software - Page 4
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Compare the Top Customer Service Software as of April 2026 - Page 4
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1
IncognitoDesk
M2i3
IncognitoDesk is a communication platform that allows organizations to offer services while preserving the anonymity of users who use their services. It is the perfect tool for human resource teams, community organizations working with sensitive communities and higher education institutions in their application of the Quebec law P-22.1. It does so by allowing the agents (like a social worker) to create channels to receive messages by SMS, Email, from their users. Messaging platform overload? Between Facebook Messenger, Whatsapp, SMS and email it’s easy to lose track of where your conversations are taking place. IncognitoDesk brings social messaging platforms into a single, secure web interface where you can focus on helping your client instead of remembering where you had that conversation in the first place. Let your clients message you on the social messaging platform they are comfortable using while you assist them.Starting Price: $15 per month -
2
Venntive
Venntive
Venntive is a true complete CRM, a Business OS that eliminates tech stacks and silos. A seamless platform that allows users to manage the entire customer lifecycle from first touch throughout the entire customer lifecycle. Venntive includes all the tools you'd want in a marketing automation stack, a sales stack, customer success/engagement, customer support, and operations. While there is virtually no need to integrate third party apps, we re in Zapier as CRM Connector and have an API. No-code customization eliminates the aggravation of ongoing expense and time to customize or update your Venntive instance. Finally, Venntive is extremely cost-effective from the very beginning which means cost-cutting does not mean a reduction in staff. Venntive is the smart, effective B2B SaaS solution to build, scale, and manage your business from day one.Starting Price: $150.00/month -
3
Reviewnicely
Reviewnicely
Reviewnicely is an all-in-one ai review management platform that helps businesses easily request, manage, and showcase customer feedback. It supports review requests via WhatsApp, SMS, email, and QR codes, with automated reminders and customizable templates. Consolidate reviews from over twenty platforms, filter and respond from one dashboard, and share positive feedback on social media or your website through versatile widgets. Reviewnicely simplifies reputation management, empowering businesses to turn customer reviews into growth opportunities. Why Businesses Choose Reviewnicely? - Consolidate and manage reviews from one dashboard. - Showcase reviews using customizable widgets like Carousel, Feed, Video, Pop-up, or Badge. - AI Reply in one click - Protect your reputation by capturing private feedback before it goes public. - Boost visibility with fresh reviews that enhance your SEO and PPC efforts. Start for Free and upgrade if truly needed Join other businesses.Starting Price: £25/month -
4
Social Intents
Social Intents
Social Intents brings AI-powered live chat and chatbot automation directly into the collaboration tools your business already uses—Microsoft Teams, Slack, Google Chat, Zoom, and Webex—so your team can engage website visitors without switching platforms. Easily launch advanced ChatGPT, Gemini, and Claude AI chatbots with one click—no coding required. Automate up to 75% of your customer conversations by training your AI assistant on your website content, help docs, and knowledge base. Deliver fast, intelligent answers to common questions and boost your conversion rates with 24/7 automated support. When customers need a human touch, seamlessly escalate chats to your support or sales team inside your existing collaboration environment. Provide real-time live chat, sales assistance, and after-hours customer support—all from tools like Microsoft Teams, Slack, and Google Chat. Whether you're improving customer satisfaction, or capturing more leads, Social Intents can help.Starting Price: $39 per month -
5
Botsplash
Botsplash
Botsplash is a B2B, omnichannel customer engagement platform designed to connect businesses with their target customers in a single web-based platform over multiple channels. Botsplash is designed with AI, automated, and live messaging capabilities, enabling dynamic and personalized interactions that significantly enhance customer satisfaction, improve lead quality, and drive revenue growth. The platform is powered with Machine Learning/NLP modules to facilitate automated responses, custom routing, and escalations. Botsplash also offers multiple integration options, ensuring there is no disruption to existing workflows or systems post implementation. Botsplash prioritizes top tier security measures to ensure safety and confidentiality of all communications and data processed through the platform. Botsplash is SOC 2 Type II compliant and has built in safeguards to ensure adhearance to all TCPA, 10DLC, and other relevant regulatory communication standards.Starting Price: Reach out for pricing -
6
Jezzam
Jezzam
Beautifully designed, Jezzam is simplicity itself. Setting up is a breeze even for more complex organizations. Let Jezzam take care of your bookings, scheduling, reminders, reports, customer management and more. There's nothing to install. Jezzam works on desktops and mobile devices. Manage your business when and were you want. Appointments, courses, classes, events and workshops - booking is a joy to behold. Jezzam looks after the admin giving you more time for the important stuff. Open up online booking to your customers while staying in full control. It's easy for your customers to book 24/7 without calling you. Manage all your bookings from Jezzam's sophisticated calendar. An easy and seamless way to collect online payments. Track manual payments and refunds. All securely integrated. Help your customers remember appointments and reduce no-shows with automated email reminders.Starting Price: $10 per month -
7
Re:plain
Re:plain
Live-chat service for a website where people respond 16 times faster. The first-ever web-chat service that works directly in your WhatsApp, Facebook Messenger, and Telegram. A client writes on a website, and operator reply just from his or her personal messenger. No applications or any other personal accounts needed. Absolutely everything is being controlled right inside the messenger. With all the features needed like template responses unlimited number of operators video calls, banners and integrations are at your service.Starting Price: $4.99 per month -
8
Breely
Breely
Breely is a flexible, modern online scheduling and business management tool designed to help service-based businesses automate appointment booking, client communication, and operational workflows, letting you build custom booking flows, accept payments, send email and SMS notifications, customize forms, collect signatures, manage resources, and automate tasks all from one place. From basic appointment scheduling to classes, workshops, and multi-resource bookings, Breely adapts to your unique needs and grows with your business by offering conditional booking logic, waitlisting, branded booking pages, calendar syncing with Google, Office 365, and iCloud, and integrations with tools like Zoom and Google Meet. It includes robust reporting features, client dashboards, custom fields, HIPAA compliance options, packages, coupons, subscriptions, and tools to sell services or products, helping reduce administrative work and improve client experience.Starting Price: Free -
9
TenForce
TenForce
Track, analyze and report on your EHSQ processes from a single platform. Automate workflows, centralize data and simplifiy collaboration across departments. TenForce offers various integrated modules to help streamline processes such as Audits, Incident Management, CAPA, Permit to Work, Management of Change, and Shift Management. It offers mobile capabilities, which allow field workers and inspectors to access the software on mobile devices. Its built-in data analytics and reporting functionality enables managers to gain insights into the processes and risks of their industrial plants or public infrastructure assets. This visibility helps them address environmental, health, safety, quality, and compliance issues. TenForce helps manufacturers optimize their established processes while minimizing incidents.Starting Price: $9000 per year -
10
HubSpot CRM
HubSpot
HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. With HubSpot's CRM, you gain unparalleled insights into your customer interactions, all organized in an intuitive, easy-to-navigate dashboard that promises to skyrocket your team's efficiency. Our platform is engineered to grow with you, offering scalable solutions that adapt to your evolving business needs. What's more, HubSpot's Customer Platform includes a robust free version, packed with essential features, making it the perfect choice for ambitious businesses of all sizes.Starting Price: Free -
11
TSplus Remote Access
TSplus Group
TSplus Remote Access is the ideal alternative to Citrix and Microsoft RDS for remote access, remote desktop connection and web application delivery. TSplus Remote Access: ✓ Remote desktop access ✓ Application delivery ✓ Secure connection from any device and browser ✓ Customizable web portal ✓ No Terminal Service CALs required TSplus Remote Access offers a reliable and scalable way to web-enable any of your Windows Applications. TSplus built-in HTML5 empowers users with instant, intuitive and seamless access to Windows-based applications and desktops, from any browser on any device, including PCs, Macs, Smartphones and Tablets. With a wide variety of connection clients and configurations, Remote Access is designed with security and scalability at its core to create a safe remote environment that is suited to your needs and can grow with your business! Download a 15 day free trial of any TSplus product today!Starting Price: $150.00 -
12
SalesCaptain
SalesCaptain
SalesCaptain is an AI-powered customer experience management (CXM) platform designed to help local businesses attract, engage, and elevate customers through one unified communication and marketing hub. It centralizes messaging from texts, calls, social media, web chat, and payments into a single dashboard, backed with AI-generated communications and follow-up workflows. Features include automated review collection, intelligently filtering and posting positive feedback, plus business listing optimization, smart campaigns for personalized text and email, multi-channel web chat powered by Buk AI, and built-in phone solutions with AI call reception, whisper coaching, transcription, and call tracking. It also offers a customer manager to consolidate customer data and interactions, referral and feedback tools, competition insights, and SmartPages for SEO visibility.Starting Price: $300 per month -
13
EngageBay
EngageBay
EngageBay is a simple, affordable, integrated, all-in-one marketing, sales and service automation platform with free CRM, built to grow small businesses and startups. The marketing automation suite helps you save time, nurture your audience and automate routine, manual tasks. With the free CRM and sales automation, you can organize all your email contacts, track deals, and the sales pipeline to grow your sales. Further, you can build meaningful customer relationships that stay for life. And finally, with the free live chat and helpdesk features, provide real-time assistance to convert visitors to happy customers. Track, prioritize, and solve customer support tickets in minutes.Starting Price: $10.79/user/month (biennially) -
14
Sonetel
Sonetel
Phone Numbers Worldwide + Customer Chat + Team Communication, in a single Free App. Have your own local phone number in any city or country worldwide. Showing a local number to visitors at your web site increases trust and sales. You can get it for free if you also use our free chat function at your website. Otherwise prices start at $1.79/month. Incoming calls can be answered for free in our new apps or be forwarded anywhere worldwide at the cost of a local call. We believe that globalization and entrepreneurship are the key drivers for making this planet a better place. By empowering entrepreneurs in the most remote corners of the world, with a communication solutions that remove distance and levels the playing field, we hope to contribute to this progress. About 170,000 out of those that have signed up – across 170 countries – have also become paying customers.Starting Price: $0 -
15
TeamViewer
TeamViewer
TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption and two-factor authentication, ensuring safe and reliable remote connections. It is used by individuals, IT professionals, and large organizations to enhance productivity, offer remote support, and manage devices efficiently.Starting Price: $24.90 per month -
16
ClickUp
ClickUp
ClickUp is the future of work with tasks, docs, goals, project management and more. Data silos and duplicate spend have no place in a modern workplace. ClickUp brings all of your work into one place—one app to replace them all. Whether you're proofing ads or working on sprints, ClickUp is fully customizable for every type and size of team. Built for teams of all sizes and industries, ClickUp’s fully customizable and proprietary features make it a must-have for any teams that want to keep everything from design to development in one place. ClickUp AI is a role-based AI assistant that helps software teams use artificial intelligence to streamline workflows, save time, and enhance creativity. ClickUp AI provides more than 100 templated prompts that are tailored to users. These prompts were developed in partnership with workplace experts across industries. ClickUp AI can be used for AI writing, AI coding, summarizing, writing briefs, sales/marketing emails, and more.Starting Price: $5/user/month -
17
Bordio
Bordio
Bordio is a comprehensive project management software that integrates team management software, task management tools, and a project planning calendar all in one platform. It brings together everything teams need to get their work done, from setting up projects with a project planner and organizing tasks on a kanban board, to collaborating with team members using a task board. The platform provides a clear view of what needs to be done each day with its online calendar, making overwhelming to-do lists a thing of the past. With features for scheduling tasks on specific days and keeping track of progress with color-coded statuses, Bordio keeps teams focused and acts as an effective project tracker and task tracker. You can invite guests like clients or freelancers into projects at no extra cost and work together seamlessly. The inclusion of a team task planner and team tracker ensures that every member’s efforts are synchronized and visible.Starting Price: $5.99 per user per month -
18
Lime Connect
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike) is Germany’s leading platform for AI-powered customer messaging and support automation. All messages from your website, WhatsApp, or any preferred messaging channel are centralized in the Message Center, where professional features such as live translations, file sharing, and video calls enhance customer interactions. Connect AI allows you to deploy autonomous AI Agents that handle up to 70% of customer requests independently, while the AI Copilot assists your service team by summarizing conversations, suggesting answers, and providing relevant knowledge in real time. Automate processes with Workflows, update integrated systems, and deliver seamless support across all channels. Lime Connect is developed and hosted in Germany, making it a GDPR-compliant softwareStarting Price: $90.00 per month -
19
Discord
Discord
Discord is a free game communications app designed for both desktop and mobile platforms. Millions of players use the popular game platform every day to chat with friends over voice or text, or even stream gameplay in crystal clear quality for other Discord users. Not only can you organize a voice/text party in seconds, you can also use the service to find other players/teammates, search for certain types of groups/activities, or just talk games during your off time. The best part is that Discord is not designed for any specific genre or type of game; you can use it to coordinate communications for any game imaginable!Starting Price: Free -
20
Tovuti LMS
Tovuti
Designed as a people-centric LMS, Tovuti makes learning fun and management simple – boosting productivity for users and admins alike. Generate courses in seconds with AI. Increase learner engagement with interactive videos, memory games, and 40+ other gamification options. Create bespoke experiences with customizable learning paths. Effortlessly integrate with your current ecosystem. Make data-driven decisions with robust and easy-to-read data reporting. Choose from hundreds of pre-built courses on everything from OSHA to DE&I, sales, leadership training, and more. And reduce manual efforts with robust automation. All on one secure, turnkey platform! It’s no wonder why 1-800 Flowers, Club Med, Hyundai, Toyota, Johns Hopkins University, United Way, Keller Williams, and many other top brands choose Tovuti. -
21
Textellent
Textellent
Textellent's robust business texting services provide SMS and MMS capability for customer service, sales, and marketing texting programs. Textellent's business texting solution makes designing, managing, measuring, and integrating SMS and MMS campaigns easy. Whether used for customer service, sales, or marketing, Textellent supports your customer journey with an easy-to-use service that text-enables local business lines and serves businesses of any size. Robust scheduling and appointment reminders are also available, as are keywords and shortcodes for easy opt-in programs with TCPA compliance supported by AI. In addition, Business Texting is supported directly from any web application or web page via Textellent Messenger (a free Google Chrome extension.)Starting Price: $59 per month -
22
PagerDuty
PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets. -
23
Absorb LMS
Absorb Software
Absorb Software is an AI-powered learning management system (LMS) provider for all learners inside and outside an enterprise, across industries globally. Purpose-built for an engaging, personalized learner experience and efficient administration, Absorb LMS enables millions of employees, customers, partners, and members to discover, absorb, and apply the knowledge they need. From meeting compliance to motivating learners, up-skilling/re-skilling to improving productivity, and creating/curating to monetizing course content, the platform unlocks potential. Streamline course creation with Create AI Beta, a generative AI tool made for course creators and subject matter experts in organizations of all sizes and types to simplify the course creation process. It allows course creators to save time on research and design, while still producing high-quality content using Absorb Create. -
24
Document360
Kovai
Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.Starting Price: contact us -
25
Qualityze EQMS Suite
Qualityze
Qualityze is a leading provider of cloud-based Quality Management System (QMS) and Enterprise Quality Management Software (EQMS) solutions built natively on the Salesforce platform. Designed to streamline quality processes, ensure regulatory compliance, and drive operational excellence, Qualityze empowers organizations to manage CAPA, audits, document control, training, change management, risk management, and supplier quality within a unified, scalable ecosystem. Focused exclusively on quality and compliance, Qualityze delivers purpose-built QMS and EQMS solutions without distractions from unrelated custom development. Our platform enables organizations across life sciences, manufacturing, and other regulated industries to simplify compliance with global standards while improving visibility, traceability, and accountability. Qualityze fosters a true culture of quality by making enterprise quality management intuitive, user-friendly, and collaborative.Starting Price: $30/User/Month -
26
Drift
Salesloft
Drift is a conversational marketing platform designed to help businesses engage website visitors and convert them into qualified sales opportunities. The platform uses AI-powered chat agents to start real-time conversations with prospects directly on a company’s website. Drift helps marketing and sales teams identify high-intent buyers, answer questions instantly, and guide visitors toward booking meetings or speaking with a representative. By replacing traditional forms with interactive conversations, businesses can improve the buying experience and accelerate lead qualification. Drift also provides insights into website visitor behavior, helping teams understand which prospects are most likely to convert. The platform integrates with existing sales and marketing tools to support a seamless revenue workflow. By combining real-time engagement with buyer insights, Drift helps companies generate more pipeline and close deals faster. -
27
AnyDesk
AnyDesk Software
Connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike. AnyDesk works across all your devices and operating systems: Windows, macOS, iOS, Android, Linux, FreeBSD and even your Raspberry Pi! Collaborate and communicate with ease, whether you’re holding online meetings and presentations or working on the same document from the other side of the world. Simply copy and paste or use the new transfer tab to transfer files between computers. No administrative privileges or installation needed. Simply download the 3MB file and you’re off. Require unattended access to your computer when you’re on the road? No problem, you’ll just need to install and set a password. Customize the AnyDesk user interface to give customers a remote desktop experience consistent with your brand.Starting Price: $10.99 per month -
28
Cal ID
Cal ID
Cal ID is a cloud-based scheduling platform designed to streamline appointment booking and manage calendars for professionals and teams. The tool offers unlimited scheduling links, full customization of booking pages, and deep integrations with major apps like Google Calendar, Outlook, Zoom, Slack, and payment systems. It allows hosts to create multiple event types with different durations and rules, set up round-robin or collective scheduling for team availability, and automate reminders and follow-ups to reduce no-shows. The software supports multi-calendar sync so users can manage work, personal, and shared calendars in one place, and provides analytics on bookings, attendance, and conversion trends. Cal ID positions itself as a no-cost alternative with a free-forever plan offering key functionalities and an open source foundation that allows self-hosting or contributions.Starting Price: Free -
29
Device42
Device42, A Freshworks Company
With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.Starting Price: $1499.00/year -
30
Vivantio
Vivantio
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.Starting Price: $59.00/month/user
