Best Integrated Revenue and Customer Management (IRCM) Software for CSPs for Mid Size Business - Page 2

Let us know how many devices (phones and tablets) you have and we’ll give you a rough estimate of how much you’re being overcharged. If you give us your phone account details for online billing, our evidence-based engine can 'crunch' your bill and discover the best plan for your business (49% savings average). We’ll then arrange a free, no obligation consultation to talk you through the findings. Don’t worry if you don’t have your account details to hand, just send us your contact details via the form below and we’ll email you about how to find out how much you could save. Most businesses have dormant devices they’re not aware of (and that the networks won’t tell you about unless you ask). This alone means the average business is being overcharged by more than 10%. Many businesses incur massive charges when they go over their monthly allowances, especially for data and international calls. Having the right bundles can prevent this and dramatically reduce costs.

Built on a cloud platform that incorporates best practices and applied emerging technologies, Oracle Cloud CX offers tools simple enough for business users to manage, yet powerful enough for developers to extend. Oracle CX applications are innovative and flexible, and provide consistent performance and security. Oracle Cloud CX takes a data-first approach, connecting customer behaviors, transactions, and demographics across marketing, sales, service, and your back-office applications to create the next great experience for each individual. Oracle has been helping customers manage, secure, and drive business value from data for more than 40 years. Data is our DNA. Create, syndicate, and distribute relevant and consistent content and offers to personalize customer experiences. Oracle Content Management anchors all enterprise content and assets—invoices, marketing assets, company files, images, and videos—in one place.

Our telecom expense management software can reduce the complexity, manual coding and overall costs related to all of your telecom expenses. It simplifies the bill paying process while saving your company money. It gives clients a full overview of the last 6 months of their telecom expenses and usage, including total spend, service maps, inventory tracking, as well as individual & departmental usage. You are easily able to approve payments, purchases and disputes through our convenient client portal. Our web-based telecom expense management software proactively helps to reduce costs via automation and in-depth analysis. Combing this remarkable software with our experienced account managers allows us to identify and implement abundant savings efficiently and effectively. This ultimately results in very high ROI for clients.

ABS provides a low cost high performance Billing and CDR Processing System that rates Departmental, Agent/Reseller, Carrier, Wholesale, and Retail CDRs while also providing Network, Usage Threshold Alerts, Carrier, and Profit/Loss reports and generating LCR Routing Data along with Comparing Multiple Carrier Rates. The technology used for the ABS 100 is based upon Linux, PostgreSQL, C/C++, Shell Scripts, GTK+, Gnome, Glade, Pro-C, X-Windows and Perl. The product was designed to be used by internal staff of the company and will perform most of its functionality and services automatically once configured. Used for comparing 2 or more Carriers Rates for rate analysis. These reports can also include actual traffic in the analysis to show which carrier mix would provide them the best benefit.

basis2 is the billing and customer management solution for the worldwide utility industry. basis2 is designed to cater to single and multi-product organizations, allowing simultaneous processing of all utility products, including consolidation into a single bill. With web-based access, basis2 ensures that vital customer and billing details are always available to support operational and strategic decisions. By being function-rich and suitable for the regulated, transitioning, and competitive markets, basis2 allows companies to successfully compete in this evolving industry. High performance, high integrity system. Utilizes sophisticated multi-streaming techniques. Independent of the operating system. Developed to operate at peak efficiency on any platform validated for Oracle and Oracle Applications. Exploits features and capabilities of Oracle – a world-leading application platform.

Billing can be a complex process that requires careful attention-to-detail and demands top quality service. With iCommVergence, you can effectively provide billing for all of today’s current telecommunications services and stay prepared for tomorrow’s challenges. This automated solution can help you send bills out on time, typically requiring less resources and time than you spend today. Take advantage of a single system, next-generation OSS/BSS solution that can help you: Conduct all of your billing functions from a single system. Implement table-driven functionality for extended flexibility. Deliver a superior CSR experience. Foster a converged multi-service environment. Develop a rules-driven engine for flexibility. Handle all billing, customer care, rating, trouble management, payment and POS functions. Integrate web-service driven technology to third parties. Realize flexible bundling and discounting options. Improve overall workflow processes.

With state-of-the-art customer engagement capabilities, advanced 5G and IoT service design, delivery and monetization capabilities, and embedded AI / machine learning-based use cases, our latest cloud-native, microservices-based open & modular CX. Whether you want to strengthen your digital commerce initiatives, beef up your customers’ digital experience throughout every engagement and touchpoint, or launch advanced 5G offerings to quickly monetize your network investment, Amdocs Customer Experience Suite delivers full flexibility to define your transformation strategy and modernization path based on your business priorities. With our microservices-based, open and modular portfolio that’s aligned with industry standards, we will modernize your legacy stack and accelerate your journey towards cloud-native business applications and network.

Our platform streamlines and automates your processes, which saves time, reduces your overheads and improves your customer experience and profitability. Emersion integrates to business systems, vendors, distributors, payment merchants and enterprise software platforms. This saves time and ensures data is accurate no matter which system your staff use. Turn customer experience into a competitive advantage with Emersion’s combination of online customer portals, automated events and notifications, order management functionality and smart invoice templates. Small changes to your billing operations will have a big impact on cash flow and business profitability. Everything in Emersion happens in real-time – no batches, no waiting on data to refresh.

Comarch Smart BSS is a comprehensive, all-in-one business support system. Our strong telecom pillars deliver customer-oriented service excellence inspired by recommendations of TM Forum and business partners’ guidelines. We streamline telco and non-telco businesses, by delivering flexibility in service definition and process execution. Smart BSS is supported by experienced technical and business-oriented specialists, ready to tailor our broad range of capabilities to your needs and challenges. We provide a single, integrated platform for various roles in your organization, covering sales agents, customer center employees, accountants, product managers, and technical service managers, and allowing you to define access permissions for individual users. Deliver customer satisfaction through smooth and seamless services. Ensure the highest quality of service through the simple, aesthetic self-care platform and smooth ticket management system.

Ericsson telecom charging and billing solutions are flexible, business-focused software solutions deployed in over 300 operators around the world. They are already supporting more than a billion customers worldwide, meeting the needs of operators, service providers and users alike. Spanning all B2C, B2B and B2B2X revenue streams, these solutions can help you evolve to capture and secure money streams and take advantage of business opportunities from both traditional telecom services as well as digital services, 5G and IoT. Plus, you’ll enjoy a converged platform that lets you handle all your users and services, regardless of payment option or access. Improve customer experience with data mediation that ensures correct data is collected from the network. Cloud-based, personalized and contextualized customer experience across multiple digital touchpoints.

Discover how The Layer supports leading Telecoms & IT companies on their digital transformation journeys through a unique blend of industry-specific software and professional services. Secure cloud-based platform accessible anywhere, designed to help Telecoms & IT businesses drive revenue & increase retention. Unlock the power of a single pane of glass, with a 360-degree view of all data, and easy access to customer accounts in one powerful system. Keep your customers & leverage existing revenue streams with insightful data about your customer accounts & purchasing history. Offer cross & up sell opportunities and deliver lightning fast lead-to-order times. Turn your data into high value information with real-time KPI reporting and dashboards to make better, more informed business decisions.

We are committed to providing our clients with Professional Quality Service & the Support that is needed to operate at the highest possible levels and stay one step ahead of the competition. Don’t hesitate to contact us with any questions. I-CONN supports the evolving business needs of today’s Telecom Service Providers. The comprehensive and converged solution with state‐of‐the‐art functionality and capabilities corresponds to the complex billing scene. I-CONN™ is an innovative system, based on the latest generation of software products and interfaces allowing fast adoption by our customers. It does not require specific local installations and works just like a desktop application but instead via a standard web browser such as Internet Explorer, Firefox and Google Chrome etc.

Optius Digital OSS provides pre-integrated modules for Service Order, Service/Resource Activation, Provisioning, and Inventory Management for fiber, copper, wireless and hybrid networks. Its intelligent assignment and order orchestration ensure services are activated right the first time. Optius is a modern solution designed and engineered by a leading-edge CSP with real-world operational experience. It provides one consolidated system that includes both software and services; centralizing data, processes, reporting, configuration, integration, testing, training, and maintenance all from one service provider. Optius integrates with Customer Relationship Management (CRM), Billing, and WorkForce Management (WFM) systems. Optius provides a consolidated solution to digitally transform your business, whether we provide you with partnered solutions for BSS, or we integrate with your current BSS systems.

For 35 years, Canadian owned Telpay has delivered innovative, cost-effective, and secure electronic payment solutions that are an alternative to writing cheques to consumers, financial institutions, and businesses. In 1985, Telpay was founded as an R&D division of Comcheq Services, a payroll company started by W.H. (Bill) Loewen. From there, Telpay pioneered the first telephone bill payment service. Moving from telephones to the computer and the Internet, Telpay has been constantly committed to improvement, Telpay has grown to be one of Canada’s most trusted and largest independent electronic payment companies, processing over $20.7 billion in payments in 2019. Our flagship product, Telpay for Business was designed by accountants for accountants to move money electronically, as an alternative to writing a cheque. Compatible with all major accounting software, by using Telpay for Business, any business owner or accountant/bookkeeper can move money.

We offer a complete end-to-end process on Telecom Expense Management from receiving Client telecoms invoices to the preparation of Journals with prescribed cost center allocation for the direct journal import into our Clients accounting software. Client telecoms-related invoices are received directly by Temis in paper, electronic or a combination of formats. This alleviates Client administration and processing burden freeing up key staff for other responsibilities. Billing data is then inputted by the team at Temis into our proprietary software. Our database is updated with starter and leaver details which are generally exported from our Client’s HR system. This helps us to identify new employees as well as the ones who have left the company. This reduces Client administration time and improves the accuracy of our reporting, facilitating a more accurate decision-making process.