Salesforce Agentforce Communications
Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.
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Dynasoft Telefactura
TeleFactura is the definitive convergent Telecom CDR billing software system with Radius, Xero and Sage integrations. Our modern and intuitive solution can be used for voice, VoIP, mobile MVNO, data and ISP billing, call accounting and rating, data mediation, provisioning, account reconciliation, Telecoms auditing and as Radius AAA server. It’s ideally suited to any company needing a full-featured solution to manage and control the access of their voice and data users to resources in real-time. TeleFactura is integrated with 15 different third-party systems from payment portals such as Paypal to Radius AAA server systems like Radius Manager and TekRadius. It boasts advanced reporting features, offers maximum flexibility thanks to hundreds of features, and is truly universal as it is able to bill anything, from recurrent charges to any database-driven, text file or HTTP-based CDR data. The Radius AAA Integration gives full Telecom authentication and authorization capabilities.
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OneBill
OneBill is an end-to-end subscription management, billing, and revenue management platform that powers the entire customer lead-to-revenue generation experience. OneBill supports all types of billing models such as one-time billing, subscription billing, recurring billing, and usage-based billing. OneBill’s seamless integration with other enterprise systems such as carriers & service providers, payment gateways, accounting & admin, taxation, and CRM & ERP platforms is made possible with open APIs.
The platform covers all aspects of a business from CPQ, automated order provisioning & activation, billing & invoicing, all the way to revenue reporting, customer subscription management, and channel partner commission management.
OneBill has been helping SMBs, SMEs, and large enterprises to reduce billing errors, compliance risk and drive greater efficiency with an end-to-end billing and revenue management solution fully integrated with some of the world’s leading solutions.
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Ericsson Digital BSS
Ericsson telecom charging and billing solutions are flexible, business-focused software solutions deployed in over 300 operators around the world. They are already supporting more than a billion customers worldwide, meeting the needs of operators, service providers and users alike. Spanning all B2C, B2B and B2B2X revenue streams, these solutions can help you evolve to capture and secure money streams and take advantage of business opportunities from both traditional telecom services as well as digital services, 5G and IoT. Plus, you’ll enjoy a converged platform that lets you handle all your users and services, regardless of payment option or access. Improve customer experience with data mediation that ensures correct data is collected from the network. Cloud-based, personalized and contextualized customer experience across multiple digital touchpoints.
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