Audience
Organizations looking for an advanced Contact Center Quality Assurance platform
About Brightmetrics
Brightmetrics™ is not just another call center reporting software. We enable your team to gain critical insights into the performance of your contact center by identifying key performance indicators and metrics, and how they directly impact your customers’ experience. The backbone of Brightmetrics business intelligence is deep call center analytics that provides remarkable insights using historical data to help you and your customer service team strategize and make better data-driven decisions. While Brightmetrics historical analytics is never more than an hour old, some situations call for up-to-the-minute metrics and reporting about your call center performance. With real-time analytics, get a live feed of your agent activity and customer interactions.
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We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher.
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CallFinder
CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business.
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Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs.
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Twilio Flex
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Local Measure Engage
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Brightmetrics
Founded: 2010
United States
brightmetrics.com
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Product Details
Platforms Supported
Cloud
Training
Videos
Support
Phone Support
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