KrispCall

Pros: We talk to clients across different countries, and the call clarity is surprisingly good even for long conversations. It feels stable, which is not something we always got before.

Cons: Sometimes i feel like notifications are delay but nothing serious.

Overall: It replaced multiple tools and centralized our entire communication system and made international communication easier and more affordable for us.

Pros: What I appreciate most about KrispCall is that it's reliable. It does what it's supposed to do consistently. I've had maybe one or two minor hiccups in six months of daily use. When I did need help, support responded the same day and solved the issue. The tool is simple enough that I rarely need help but knowing it's there makes a difference.

Cons: On a few occasions the app didn't notify me of an incoming call when it was running in the background on my phone. I missed a couple calls because of it. It doesn't happen often but it's a bit frustrating when it does.

Overall: I was juggling calls, voicemails, and texts across different apps and missing things constantly. Having everything in one place means nothing slips through. My response time to clients has improved a lot.

Pros: I'm a sales manager and I live in Pipedrive. The fact that KrispCall integrates natively with it and automatically logs calls to deal records is probably the single feature that sold me. My reps no longer have any excuse for incomplete call history in our CRM, which means when I look at a deal, I have a full picture of every touchpoint. The ability to listen to recorded calls right from within a Pipedrive deal is something I use almost daily for deal reviews.

Cons: I'd love the ability to automatically tag calls based on keywords from the transcript — like if a rep mentions 'pricing' or 'competitor,' having that auto-tag in Pipedrive would be incredible. I know this might be on the roadmap.

Overall: Activity reporting used to be the bane of my life as a manager — reps logging selectively, data being inaccurate, me never really knowing what was happening on the phones. KrispCall's automatic logging solved that entirely. Now I know exactly how many calls each rep made, how long they lasted, and can listen to any of them. Performance management has become so much more objective.

Pros: What I appreciate the most is the consistency. Calls go through, audio is clear, and I don’t have to double-check everything like I used to with our old system.

Cons: Some features take a bit of exploring to fully understand, especially if you want to go beyond the basics.

Overall: It removed the daily stress around communication. I’m not constantly checking if calls are working anymore, and that peace of mind is huge.

Pros: Scheduling and reminders are simple. It’s easy to plan calls and ensure team members and clients are on the same page.

Cons: International call costs are slightly higher than I’d like, but still manageable.

Overall: It ensures that our team stays responsive and reachable at all times. Even when I’m out, I can join calls and manage communication effectively.

Pros: I’m happy with how stable it is. Calls go through consistently, and my team doesn’t have to deal with random drops.

Cons: No screen sharing, limited recording options, and it sometimes lags when multiple people are on.

Overall: It’s perfect for basic communication, but for actually analyzing performance. For our small team i don't think we have better option than this.

Pros: We operate in the UK, Australia and Canada and KrispCall gave us local numbers in all three markets within a few hour.

Cons: i am impressed with the support and feature they provides.

Overall: Conversations start warmer, clients feel more comfortable and I have won projects where I am fairly sure the local number played a role in their decision.

Pros: We do a lot of client onboarding calls and KrispCall has made that whole experience better on both sides. Call quality is consistently clear,

Cons: Would love a way to share call recordings with clients directly from the platform without downloading and sending separately.

Overall: Looking professional on a small business budget was the challenge. KrispCall solved that completely. Overall experience we deliver on calls has improved significantly without adding cost or complexity.

Pros: The call recording feature has genuinely changed how we run our sales team. Recordings save automatically, quality is clear enough to catch every detail. Beyond that the overall platform is intuitive, call quality is excellent and the pricing makes it accessible without feeling like a budget compromise.

Cons: Reporting could go a little deeper for more detailed performance tracking. We like digging into call data and there are a few filters i wish were available.

Overall: We needed a professional phone setup without enterprise pricing. KrispCall gave us exactly that. Now we record everything, review weekly and the improvement in our team's performance has been measurable.

Pros: I can see every live call happening across the team in real time, easy to jump in and whisper to agents without the client hearing, helps new reps build confidence knowing support is there, call quality on monitored calls is just as clear as regular ones.

Cons: would love a few more options on the lower tier plan

Overall: switched purely because of call quality complaints with my old tool. first call on KrispCall and the difference was immediate. I won't take my previous voip provider name but the support was not responsive, i used to text them my problem but hardly they used to reply, now krispcall is quite good.

Pros: call quality has been excellent and consistent since the very first day, easy to manage everything from one clean and simple dashboard and support responds fast and solves problems.

Cons: wish there were more integration options for some tools we use daily

Overall: had questions during setup and support was genuinely impressive. real people, real solutions, fast responses. call quality and dashboard have been great ever since.

Pros: Fast and knowledgeable support that actually knows the product, easy setup done in minutes, great call quality even internationally, and call recording that's simple and useful every single day.

Cons: everything's been smooth so far, genuinely no complaints from my end

Overall: Dude!!! genuinely happy with this one and i'm not the type to get excited about software lol. but when something makes your day easier without adding new headaches you have to give credit where it's due. KrispCall has been that tool for me and my whole team.

Pros: Been using KrispCall for about 4 months now after leaving RingCentral. Honestly the call quality is comparable but the price difference is significant. Setup was way less complicated. The app doesn't feel bloated like some enterprise tools do.

Cons: Miss a couple of reporting features from our old provider. Nothing critical but noticeable.

Overall: Made the switch mostly because of pricing and stayed because the product is genuinely good. Small business owners will appreciate how straightforward everything is.

Pros: We use Salesforce and the integration was surprisingly painless. Call logs sync automatically, notes attach to the right contacts, no manual data entry. The unified callbox means agents see full customer history before picking up. Call quality has been consistently good over 6+ months.

Cons: Would love deeper Salesforce workflow automation. Some custom fields don't sync perfectly yet.

Overall: If CRM-telephony alignment matters to your sales team, KrispCall genuinely delivers. It's removed a lot of manual work from our process.

Pros: okay so mobile app is actually just good. most business apps are trash but this one works comparatively smooth. call quality good even on cellular. everything syncs with desktop automatically. can literally work from coffee shops anywhere.

Cons: Analytics could go deeper. visualizations pretty basic. would like more insights and trends shown.

Overall: Probably mobile app is most essential for our team cuz they work remotely, so they can take business calls from anywhere.syncing works great between devices.i would suggest to research in the market what is trending now and work on that.

Pros: KrispCall’s unified inbox is really helpful. Calls, texts, and voicemails are all in one place, so there’s no need to jump between multiple apps. Everything is organized by customer conversation, and seeing the full communication history instantly saves a lot of time.

Cons: Occasionally, the inbox can feel a bit slow or cluttered when handling many conversations. Some additional filtering or customization options would make it even better.

Overall: We used to manage several different tools, which was confusing and inefficient. Now communication is centralized and much easier to track. Team onboarding is smoother, and mistakes have reduced. It’s not perfect yet, but it’s a strong feature and a big step forward for managing customer communications.

Pros: Integrated SMS and bulk messaging make follow-ups effortless, and I love how I can manage all customer conversations in one place without switching apps.

Cons: Would love more pre-built message templates and automation options.

Overall: Honestly, using KrispCall has completely changed how I manage calls and messages. I feel way less stressed now because I don’t have to juggle a bunch of apps or worry about missing a follow-up.

Pros: I'm obsessed with the unified inbox! Everything - calls, texts, voicemails - in one place. No more switching between apps constantly. Everything organized by customer conversation. Can see full communication history instantly. Keeps our whole team perfectly aligned!

Cons: Nothing! This feature is amazing, everything works great for me.

Overall: The call quality alone makes this worth it! We sound professional on every single call which builds trust with customers. The reliability means we never worry about technical issues during important conversations. Clients can hear us clearly and we can hear them perfectly. It's made such a difference in our communication effectiveness. Absolutely loving it.

Pros: SMS messaging is absolutely brilliant! Clients prefer texting for quick questions. We send appointment reminders automatically. Bulk messaging works perfectly for updates. Delivery rates are excellent. Everything organized in threads!

Cons: No keyboard shortcut. Sometimes forget I'm muted. Could use better reminders.

Overall: Call barging has been invaluable for training new team members! I can listen to their calls silently and jump in if they need help without the customer knowing. It's accelerated our training process significantly - new hires get comfortable faster knowing I'm there as backup. Also useful for quality assurance and understanding how calls are being handled. It's improved our overall service quality noticeably. Great feature for any team that does phone support or sales!

Pros: Multi-device syncing is excellent! Use it on phone, laptop, and tablet seamlessly. Everything syncs automatically - contacts, messages, call history. Can start a call on computer and finish on phone. True flexibility to work anywhere!

Cons: Occasional sync lag, but nothing major. Battery drain on mobile.

Overall: Really satisfied! Switch devices constantly throughout day. Syncing reliable. Essential for my workflow. Very happy!