Local Measure Engage
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service.
Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers.
Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.
Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
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StayinFront Video Analysis
StayinFront Digital provides consistent and highly accurate shopper and customer services analytics that enable retailers to better understand how the different initiatives within the physical outlet impact behavior, customer experience and operational efficiencies – without a breach of privacy laws. In-store analytics of foot traffic, queue time and customer movement provide in-depth, reliable and timely insight into how shoppers are responding to specific store layout, merchandising, staffing, marketing and promotions. Real-time alerts, triggered by shopper analytics, can be pushed out to managers or staff so that they can react to specific issues or opportunities as they arise. StayinFront coverts shopper foot traffic, movement and shopper behavior into colorful, easy-to-understand dashboards and KPIs. Track how many people pass, enter or exit your store. Understand how long customers dwell at end caps and display walls and tables.
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almanac by pass_by
almanac by pass_by is an AI-powered geospatial intelligence platform providing retailers with immediate and affordable insights into consumer foot traffic. With data spanning over five years, including a pre-pandemic benchmark, it offers predictive analytics to anticipate consumer behavior up to three months in advance, aiding in optimizing store hours and planning impactful marketing campaigns. almanac enables benchmarking of points of interest against locations on national, state, local, or custom levels, and provides location insights to discover underlying trends in any given area, optimizing store deployment. It includes features such as custom reports, visitor destination analysis, forecasted visits, and historical visit data, all aimed at enhancing decision-making for store operations, retail planning, customer analytics, and real estate investments. almanac's data is always anonymized and ethically sourced, ensuring privacy while delivering actionable insights.
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InfiEye
AI-video analytics enables your store managers to identify and prevent store shrinkages as well as inventory thefts, as soon as they happen. With InfiEye AI, you can improve your in-store shopping experience by identifying fast-selling SKUs on retail shelves and easily monitor in-store customer behaviors. Integrable with your existing in-store PoE cameras. Place your cameras at points you want to monitor, be it the overhead of checkout counters, countertop, on retail shelves, or at the store's entry and exit points. Image recognition algorithm processes live in-store feeds, frame by frame, to accurately identify every object on the shop floor. Evidence-based alerts are sent to the store staff to intervene in a friendly manner. Monitor inventory stock-outs or overstocking, and track sales performance of each store. Reduce store shrinkages and improve net-sales output of every store.
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