Procare

Pros: Would definitely recommend I have used other brands but I find that this one is the best. It’s super easy to navigate and the parents love the photos.

Cons: Parents would love the option to send photos as well and sometimes it lags a bit

Overall: Overall I have had a wonderful experience. It’s easy to use and has so many features as well as a cute and eye catching look

Pros: The ability to use the software as come fairly easy to all ages of our staff and parents. its very user friendly, simplistic and straight forward as to the information your looking to post as well as the information as a parent you may want to see.

Cons: I wish we had the ability to post photos in to messages to parents. This would be helpful to tell the story when sending messages.
On that note the uploading of pictures in the incident report area seem to run slow, which isn't idea when your notifying parents of an injury.
At the end of the school year we aren't able to extrapolate photos by child, year or class. This would be helpful when creating class yearbooks, graduation slide shows etc.

Overall: I have enjoyed using Procare for the past year. I think it's a super easy. platform to implement and train new staff on.

Pros: All-in-one platform for attendance, billing, and parent communication

User-friendly and easy to navigate

Responsive and helpful support team

Saves time on daily operations

Cons: Limited ability to write off or charge off parent accounts in the online version

Changing bank account details for tuition deposits requires backend support and takes 48+ hours

Overall: Procare has been a huge help for our childcare center. It simplifies daily operations—attendance, billing, and parent communication are all in one place. The system is user-friendly, and their support team is responsive whenever we need help.

One area I’d love to see improved is the ability to handle account adjustments more easily. Having better options to write off or charge off parent accounts directly in the online version would save a lot of time. I also wish I could update which bank account tuition payments go to without having to call and wait for the backend team to process the change (which usually takes 48+ hours).

Overall, Procare is reliable and saves us time, but adding these features would make it even better for childcare centers.

Pros: I highly recommend the Procare app for its ease of use, affordability, parent/teacher communication, and invoice tracking.

Cons: There’s not much to complain about when using Procare.

Overall: My overall experience with Procare is outstanding and I recommend it as a business owner, teacher, and parent.

Pros: Overall, my experience with Procare Solutions has been positive. The platform is intuitive and offers a wide range of features that make managing our center much easier — from attendance tracking to billing and parent communication. It’s really helped us stay organized and efficient.

Cons: The main area where I’ve faced some challenges is with customer support. At times, it can be difficult to get a timely response, especially when trying to reach my account manager or calling in for help — I've been on hold for extended periods. I’ve also been trying to inquire about adding lead management but haven’t heard back yet.

Despite this, the software itself is solid, and I believe with improved support, the overall experience would be even better.

Overall: Overall, my experience with Procare Solutions has been positive. The platform is intuitive and offers a wide range of features that make managing our center much easier — from attendance tracking to billing and parent communication. It’s really helped us stay organized and efficient.

However, the main area where I’ve faced some challenges is with customer support. At times, it can be difficult to get a timely response, especially when trying to reach my account manager or calling in for help — I've been on hold for extended periods. I’ve also been trying to inquire about adding lead management but haven’t heard back yet.

Despite this, the software itself is solid, and I believe with improved support, the overall experience would be even better.

Pros: We love the easy way to keep parents updated on their child's day. We also love the convenient billing.

Cons: Wish there was a way to itemize and upload receipts for taxes

Overall: we would give our overall experience 5/5 stars. It was easy to switch over to and it is super easy to use.

Pros: I like that Procare Solutions is an all-in-one system that makes managing childcare much easier. It saves time with automated billing, attendance, payroll, and meal counts while also offering customizable reports for licensing and compliance. The platform is user-friendly for both staff and parents, with a convenient parent app for communication, updates, and photos. I also appreciate its reliability, security, and ability to grow with the needs of the center.

Cons: One drawback of Procare Solutions is that it can feel overwhelming at first since it has so many features, and it takes time to learn the system fully. Some reports and functions aren’t as customizable as I would like, and occasional glitches or updates can cause minor disruptions. Additionally, the cost may be high for smaller centers, though the value is there once everything is set up and running smoothly.

Overall: My overall experience with Procare Solutions has been very positive. It streamlines daily operations by combining attendance, billing, payroll, and reporting into one easy-to-use system, which saves a significant amount of time. The parent app enhances communication and engagement, and the platform provides reliable tools for meeting licensing and compliance requirements. While I wish it offered online form completion for parents and staff, the benefits far outweigh this drawback, making it a valuable resource for managing a childcare center efficiently.

Pros: I love that we can communicate with parents about their child’s day without having to give out our personal numbers

Cons: It does freeze quite often and it takes awhile for updates to happen

Overall: It’s been a positive experience for the most part. Families love that we can communicate with them about their child

Pros: This application allows for total and constant communication with parents and guardians through daily activity logs and open communication through messaging.

Cons: I personally don't have total access due to my level of management.

Overall: Procare Solutions makes childcare management simple, reliable, and efficient, truly a 5/5 product! I definitely recommend

Pros: I love the parent/teacher messaging feature. It is nice that there is two-way communication between families and the center. It is also nice that all teachers in the classroom have access the the discussion. Sometimes a parent will in passing share important information about pick-up. We ask that they post that information in Procare messaging so that all teachers and administration will see the message.

Cons: I don't like when Procare goes down. Sometimes the app is not working. And we have implemented a plan for when that happens. I would also like more options in the newsletter feature.
I know that the software does SOOOOOO much more than how I am using it. I need to take a training on using the software.

Overall: I am very pleased with Procare. I like the reports it provides. When having to quickly check on allergies, I can print out a report for the whole center. We have found a few glitches between the desktop and online/app version. We are trying to figure out how to solve those glitches right now.

Pros: Procare Solutions is extremely user-friendly and easy to navigate for families, administrators, and teachers. It keeps everything organized in one place, making communication and management smooth and efficient.

Cons: I’ve been using Procare Solutions for over 3 years and honestly have not experienced any real issues. It has been reliable, consistent, and easy to use, so I don’t really have any major complaints or negatives to share.

Overall: I’ve worked with other communication and billing platforms, but Procare Solutions stands out as my favorite by far. It is efficient, reliable, and easy to use, helping us streamline our processes while improving communication with families.

Pros: Easy to use, helps with parent communication, attendance, billing, and streamlines daily tasks. User friendly and easy to train staff on.

Cons: It can be costly. Sometimes updates cause glitches, and reports can be a little tricky to customize.

Overall: Overall good easy student tracking, helpful features, but pricing could be more affordable. I think the price is worth with all the amenities is has to offer.

Pros: accounting
communication for staff and parents
time tracking
newsletter
student information
calendar

Cons: reports are confusing at times
no way to order kids in the app by age instead of name

Overall: we really enjoy using Procare for our center. it has changed our daily routines to go much quicker and streamlined the way teachers use technology through the day. we spend less time on the tablet because of how easy it is to use.

Pros: Procare helps keep our childcare facility running. We are able to have all of our families information, staff information, and invoices/tuition in one place. We are also able to record our days including attendance, meals, naps, and diaper changes. The parent portal allows us to share this information with families as well as having an easy way to contact families.

Cons: There are a lot features (which is great), however this requires a lot of time to dive into each feature that is available and how to set it up/use.

Overall: Procare has been great for everything we need. Any of the day to day stuff that we need documentation of, we are able to record through Procare and access the information at any point. There are so many features to help keep things running smoothly throughout our childcare.

Pros: Procare has been a great resource at our center. It has helped with billing and invoicing. All of our staff loves that they can send a receive messages from parents. Teachers like the observations and portfolios all in one location.

Cons: I have not found any cons with Procare as of right now.

Overall: This has been an excellent service for our center. I will recommend this to anyone looking for a resource like this for their center.

Pros: The ease of use, the price, customer service, and the fact that parents can see photos and videos of their child’s day. Being able to see allergies.

Cons: I haven't had any cons so far. I can’t think of one bad thing to say about the Procare app.

Overall: I love the ability to send private or group messages to parents or employees.

Pros: Easy of Use, I like that when updates are available - and how they are communicated. Easy to understand.

Cons: The process of going from a lead to a registered student.

Overall: Great product! I would definitely recommend this product to any school. An easy way to track student information.

Pros: It was extremely easy to learn how to use the program. I was able to create groups for my students to be with their own grade levels.

Cons: Not being able to completely remove students from the program

Overall: Overall experience was good. I can us the program with ease. It's easy to explain to others what needs to be done.

Pros: I love the functions, the syncing to the parent engagement app, and the customer service is Chik-fil-A adjacent!

Cons: On the parent side, if a parent has students at more than one campus (like we have) under the same parent company I think the sign in pins should be the same for the person regardless of which campus they are at.

Overall: I really enjoy Procare. There are so many valuable functions. It might be a little difficult to find exactly what you are looking for, but customer service is great for getting help.

Pros: Communication with parents, ease of use, customer support, tracking of students and their attendance

Cons: The only con in the updates during the business day making it unable to log

Overall: I love everything about Procare and how easy it is to use. Our parents are very grateful that we have open communication available at our fingertips