ROLLER

Pros: While we haven't explored the POS system aspect of the platform, I must say that the Roller system is a game-changer for streamlining bookings! Its user-friendly interface and intuitive design make online bookings a breeze! Maria's customer service was exemplary! Her training on the online system was not only thorough but also delivered with patience and clarity. She made sure to address all our queries, ensuring we felt confident navigating the system.

Cons: The online platform offers a solid foundation for managing online bookings, but there's a small room for improvement. One feature that could greatly enhance user experience is the integration of answers from the document section into the order section automatically. By linking these two sections and creating products based on document responses, users could streamline the ordering process significantly. This enhancement would not only save time but also reduce the risk of errors by ensuring that relevant information seamlessly transfers between sections.

Overall: We're very happy with the platform! It's a tool that truly simplifies the workflow and enhances productivity.

Pros: This lady right here knows her stuff and walked us through every step of the way. She is amazing. Highly recommend her

Cons: Few glitches in Roller along the way. Unable to delete individual stock items without deleting the entire section.

Overall: Megan and the help desk's support made this a smooth transition for a complex system. The one recommendation I have is to have hands-on assistance with setting up the hardware.

Pros: We had another service that we used, it didn't meet our needs.
We reached out to Roller and it has been to use. The user end, both customer and staff is extremely easy to use. Creating products, online ecommerce and scheduling has been great. Our guests compliment how easy to use it is, and how much faster our processes have become. We really liked the 'playground' to test our products at the POS and e-commerce. It made implementing and using the product more efficient and showed us where some of our flaws were. We were able to correct those prior to going live.

Cons: Some of the work arounds we had to come up with to make things easier or do what we needed. We would also like to see a 'bar tab' type feature.

Overall: Overall awesome experience. I worked specifically with Iain. He was great. If I had a question, he would make a quick video to show me how to solve the problem. It was very seamless. A

Pros: One of the most significant benefits of Roller is its robust booking management system. With customisable booking options, we can effortlessly accommodate various group sizes and time slots. This flexibility has not only improved our scheduling process but has also enhanced customer satisfaction by allowing climbers to easily find suitable slots and book in advance.

Moreover, Roller's integrated waiver system has been a game-changer for us. Instead of the hassle of paper waivers and manual filing, customers can now sign waivers online before arriving at the centre. This not only saves time but also ensures compliance with safety regulations. The ease of access to digital waivers has significantly reduced check-in times, allowing us to focus more on providing a memorable climbing experience.

In addition to its operational benefits, Roller offers robust reporting and analytics tools that provide invaluable insights into our business performance. We can track key metrics such as booking trends, revenue growth, and customer demographics, enabling us to make informed decisions to optimise our services further.

Cons: It took some time and effort at first to become acquainted with the platform when implementing Roller. There was a learning curve even with the user-friendly design, especially for staff members who were not as tech-savvy.

From time to time, we have experienced delayed loading times or system crashes on the Roller platform. Even while these problems have only sometimes occurred and have been small, they can nonetheless cause delays in our work during busy times.

Overall: Overall, incorporating Roller into our recreational rock climbing centre has been a game-changer. It has streamlined our operations, enhanced the customer experience, and empowered us to make data-driven decisions to drive growth. If you're looking for a comprehensive solution to manage your leisure and entertainment business efficiently, Roller comes highly recommended.

Pros: From a managing standpoint, the Roller POS system runs very smoothly and efficiently compared to past systems I have used. Everything is clearly laid out, easy to learn, and makes some of the management processes a lot faster. From scheduling complicated bookings to checking them out, the process is simple. I am able to find memberships, and customers, and even reprint old receipts.

Cons: One of the main things I don't like about the system is how it is set up with memberships at my current workplace. We at times have multiple members within the same family checking in at a time, but because of the system, I can only check in one booking holder at a time. With Families with complicated last names, I often have to ask multiple times how to spell the name of each kid, which can get frustrating for families with 3-5 kids. I can tell that the parents get slightly annoyed as I continually ask. At times this feature can make checking in members slow than checking in those without a membership.

Overall: I think it is a good system, but definitely has some areas that it could improve on, it is a good system for a busy environment with lots of customers.

Pros: Great support team who quickly deals with questions or queries as well as fixes where required.
The onboarding process was excellent with helpful 1 on 1 advice
Feature led with constant updates that bring in both things that we wanted and things we didn't know we did.

Cons: Settings can sometimes be cumbersome to set and just require repetition to learn the nooks and crannies of what makes what tick.
Compared to other systems, the monthly fees can be on the pricey side, however, the card processing fees make up for this. On face value, it can feel hefty which may put off interested companies.

Overall: Overall a fantastic all-in-one booking system that is perfect for parks, FECs and activity centres that have a variety of products and upsells including Food & Beverage options.

A booking system that is already excellent and whose team is constantly adding more and more improvements and upgrades.

Pros: Roller is clean and well organized, I love the look and the fact that it knows everything. Roller is molded for our trampoline park and has everything necessary for a smooth checkout process.

Cons: Sometimes it has some technical issues but never anything that causes a huge problem, a simple reset fixes the worst.

Overall: I love roller, it provides an effortless experience that is universal for all users, even newbies. Training employees for Roller is effortless with its convenient GUI and great mechanics. Its ease of utilization has made working fun and enjoyable.

Pros: I have used ROLLER for just over a year at my work place and it’s made work that more productive it’s simple and efficient.

Cons: I can’t find a fault in all honesty my years of working at companies that use the same kind of software this has been the most reliable.

Overall: I seriously recommend all companies to use ROLLER using this since starting at my company to track sales and how much money is made in the day has made my job so much easier.

Pros: ROLLER is exceptionally user-friendly, boasting seamless maneuverability. The software operates swiftly and efficiently, ensuring a smooth experience at every turn.

Cons: I have yet to encounter any issues while utilizing its functionalities.

Overall: My overall experience with ROLLER has been nothing short of exceptional. From its intuitive interface to its robust functionality, ROLLER has consistently exceeded my expectations. Maneuvering through the software is a breeze, thanks to its user-friendly design that prioritizes ease of use without sacrificing efficiency. Whether managing bookings, or processing transactions, ROLLER ensures a seamless experience every step of the way. What truly sets ROLLER apart is its reliability - I've never encountered any issues or glitches while working with it.

Pros: I really liked how when doing party schedules, the system itself divided up the pizzas, locations, child names, and starting times without me having to click on every individual party.

Cons: I didn’t like that when the WiFi goes out the entire system does too. So it’s a struggle with our customers and our staff.

Overall: Overall I really enjoy roller and how technically involved it is. I also love that I can work from home without having to be on the networks WiFi.

Pros: Support has been a lot more helpful lately and features get added regularly to make the system more seamless.

Cons: I'd like a way to sort detailed product sales by employee to be able to run individual employee incentives rather than having to count everything manually or use 3rd party software.

Overall: Overall best system I've used for waivers and a POS with very easy to use system whenever making changes.

Pros: The thing that I have loved the most about Roller is that everything is at the touch of a button. From booking parties as well as making purchases from the front desk we can access all of it and keep organized as well.

Cons: What I didn't like is that there is a learning process because of how detailed Roller is but despite that, once you get ahold of it you can see how beneficial this software can be.

Overall: Great software and I would recommend it to anyone who needs an upgrade from their current software service.

Pros: This system is very helpful to use. It is very organized and effective. Very useful when we have to use it in a rush.

Cons: I think there should be a quicker way to reach the calendar but other than that, I have no complaints.

Overall: The year and a half I have been using roller has been great. It makes my work experience run smoother with no trouble. I recommend any business that wants their things to go in an orderly and timely manner to choose roller.

Pros: Easy to use, profile dependent, intuitive, seamless, categorized, streamlined, online resources available.

Cons: Gets confused with discounts and sometimes requires restarting.

Overall: I really like the system, it’s easy to use and takes very little training. Once you set up your profiles it makes everything even easier. Wonderful product.

Pros: Roller is very simple to use. I have used multiple pos systems and Roller is by far my favorite. Cashing tills in and out is a breeze with the amount calculator tool. The ability to attach photos to items and passes also makes it very easy to navigate and ring up a sale. We use Roller at the trampoline park that I help manage and it makes checking in customers/ members very simple and fast. I also love that the designated wristband color for each pass can be displayed on the screen. Overall I definitely recommend roller, especially to businesses that offer memberships.

Cons: I cannot think of any major cons of roller. Roller is definitely very unique in the world of pos applications and may take some time to get used to when transferring from a different pos system. However Roller has many training videos and booklets to make learning and navigating their system a breeze.

Overall: Overall I would totally recommend Roller!! Roller makes handling money and ringing up transactions fun! Roller is very flexible and can be used at many types businesses. If I ever leave my current job I will definitely miss roller. Roller is constantly updating their system and is always quick to fix any minor bugs/ add new options. Thank you Roller!

Pros: ROLLER is a really easy system to use it makes cashiering super easy it really helps with giving the costumers the right amount if change and receiving the proper amount.

Cons: The only con about roller is sometimes the cashier till will not open during my shift so I would not be able to handle cash at the register only check in?

Overall: Overall ROLLER is a super easy system I would recommend a lot of company's to test it out it makes being a cashier a lot easier.

Pros: Comprehensive features and fairly easy to learn with a slight learning curve. Very reliable software and simple connectivity with payment processing.

Cons: User interface could use some improvements on both the customer-facing side and business management side to make it more intuitive to use. The learning curve exists to navigate all the menus and labels. Also the ability to view the account on a mobile device is almost impossible. Need a native app or better mobile web support to do tasks, which are often on the go.

Overall: Great support on setup and help in answering questions along the way. Definitely needed the setup support.

Pros: I love it, such a reliable program and works amazing for our facility!!! Every time I walk into work I know it is going to be a great day! Roller makes all of our jobs easier and much more efficient.

Cons: None! I can’t say a bad thing about it, everything has been awesome.

Overall: I love roller! So reliable and helpful to all who use it. It creates a quick and reliable service for everybody.

Pros: I like the most how updated the system is, and how fast it is in terms of Punching totally recommended.

Cons: Sometimes it's not connecting you need to press the roller connect.

Overall: So smooth specially when I have a lot of Customers i can punch like a blast. Totally underrated love it.

Pros: Roller is by far the best booking system I have used. Very user friendly. Always constant updates and new features which add to a smooth checkout for the customers. Add Ons are great for the extra sales. Creating the style of checkout that works for your business is a great feature and is working very well for our team.

Cons: Very little to report here, other than customers can't manage their own booking but this is been released very soon.

Overall: My experience overall is Roller is a fantastic system to work on and the support I received from Filipe was outstanding during the transition period and afterwards. Any questions I had he was very quick to respond with a solution. Always very professional and friendly, a pleasure to work with.