PathSolutions TotalView
PathSolutions TotalView network monitoring and troubleshooting software bridges the gap between NETWORK MONITORING and TROUBLESHOOTING RESOLUTION telling you WHEN, WHERE and WHY network errors occur. PathSolutions TotalView continuously monitors and tracks the performance of every device and every link in your entire network, going deeper than other solutions by collecting error counters, performance data, configuration information and connectedness. A built-in heuristics engine analyzes all of this information to produce plain-English answers to problems. This means that complex problems can be solved by junior level engineers leaving the senior level engineers to work on more strategic level projects. The core product includes everything needed to run a perfectly healthy network: Configuration management, server monitoring, cloud service monitoring, IPAM, NetFlow, path mapping, and diagramming. Get Total Network Visibility on your network and solve more problems faster.
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ManageEngine ServiceDesk Plus
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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Juniper Paragon Automation
In the emerging Cloud + 5G + AI era, end-users, devices, and applications are becoming increasingly mobile and, perhaps more importantly, increasingly portable. For network operators, the service experience has become a critical differentiator, whether you’re an enterprise IT organization, service provider, or cloud provider. It’s not enough to keep pace with end-user expectations. You have to exceed them. We call this Experience-First Networking. To stay ahead of your customers’ ever-changing business and personal requirements you must be more responsive, insightful, elastic, and resilient by supplying an automated, service-assured network. Juniper Paragon Automation can help you gain that competitive advantage. Gather device, system, network, and service performance data in real time with streaming telemetry and active test agents.
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