Audience

Employee and customer engagement solution for companies

About VirtlX

VirtlX is an AI-enabled B2B, SaaS platform that spots hidden profit leaks before they hit your bottom line.
Stop Leaking Profit Through People and Process Gaps
AI-driven cycle analyses multiple data sources & identifies issues
Perceive customer signals → Reflect on employee feedback → Enrich with instant training - No L&D Team Required!
All in one platform
VirtlX is a fully customizable solution for multi-industry business performance, designed to assist businesses of all sizes.
VirtlX delivers a strong ROI with quantifiable deliverables & insights to assist in decision-making towards a people-centric, successful business.
Simple approach to customer and employee sentiment as well as in-house training.
Cost-effective, scalable subscription model with flexible commitment terms.
Understanding customer engagement, feedback, experience and loyalty patterns are key fundamentals necessary for a company’s marketing efforts to be successful.

Pricing

Starting Price:
$9.00 per month
Pricing Details:
Annual commitment, billed monthly in advance
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

VirtlX
Founded: 2017
United Kingdom
www.virtlx.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Support
Phone Support
Online

VirtlX Frequently Asked Questions

Q: What kinds of users and organization types does VirtlX work with?
Q: What languages does VirtlX support in their product?
Q: What kind of support options does VirtlX offer?
Q: What other applications or services does VirtlX integrate with?
Q: What type of training does VirtlX provide?
Q: Does VirtlX offer a free trial?
Q: How much does VirtlX cost?
Q: What pricing for support is available for VirtlX?

VirtlX Product Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Assessment

Individualized Assessments
Multi-User Collaboration
Scoring
Skill Testing
Surveys
Test / Quiz Creation
Certification Management
Proctoring

Brand Management

Change Management
Approval Process Control
Asset Management
Artwork Management
Fulfillment Distribution
Project Management

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Strategic Planning
Budgeting & Forecasting
Consolidation / Roll-Up
Scorecarding

Customer Engagement

Analytics
Feedback Collection
Churn Management
Communication Management
Community Management
Content Syndication
Gamification
Live Chat
Video Content

Customer Experience

Analytics
Dashboard
Feedback Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Action Management
Customer Segmentation
Knowledge Management
Multi-Channel Collection

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management
Call Reporting
Complaint Monitoring

Customer Service

Alerts / Escalation
Email Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Appointment Management
Call Center Management
Knowledge Base
Live Chat
Queue Management
Social Media Integration
Virtual Assistant
Workflow Management

Customer Success

Communication Management
Customer Engagement
Revenue Management
Usage Tracking / Analytics
Account Alerts
Account Management
Customer Lifecycle Management
Health Score
Onboarding
Win / Loss Analysis

Data Analysis

Data Discovery
High Volume Processing
Predictive Analytics
Sentiment Analysis
Text Analytics
Data Visualization
Regression Analysis
Statistical Modeling

Email Marketing

Artificial Intelligence
Customer Surveys
Reporting/Analytics
Template Management
A/B Testing
Auto-Responders
CAN SPAM Compliance
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Subscriber Management
WYSIWYG Email Editor

Employee Engagement

Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics

NPS

Performance Management

360 Degree Feedback
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures
Compensation Management
Custom Rating Scales
Review Cycle Tracking

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Message Personalization
Reporting/Analytics
Artificial Intelligence
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Scheduled Messaging
Shortcodes
Text-to-Win

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Library
Offline Response Collection
Paper Survey
Question Branching
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Training

Academic / Education
Blended Learning
Built-In Course Authoring
Built-in LMS
Learner Portal
Mobile Learning
Training Companies
Asynchronous Learning
Certification Management
Corporate / Business
Simulation
Synchronous Learning
eCommerce