Audience
Companies seeking a tool to improve their communications and collaboration on their digital workplaces
About Windstream Enterprise UCaaS
For savvy IT and business leaders, present-day communications are already in the cloud. With the rise of 100% remote workforces, virtual teams need to be totally integrated, so they can connect and collaborate with all the tools necessary to do their jobs. Unified Communications as a Service (UCaaS) delivers on that vision with resilient, cloud-based solutions that can be deployed more quickly, and for less than an on-premises solution. UCaaS is a unified communications solution delivered as a service by Windstream Enterprise. It integrates all key enterprise communication types, including audio, video conferencing, messaging and collaborative web functionality. By integrating these separate tools, UCaaS enhances organizational workflow, operational efficiency, and productivity. When combined with Contact Center as a Service (CCaaS), it also enables a powerful customer service solution.
Other Popular Alternatives & Related Software
Talkroute
What is Talkroute?
Talkroute is a UCaaS provider that gives you the ability to utilize your existing phones, web browser, and PCs with our cloud-based virtual phone system. Now you can have the power of an enterprise-level phone system without the upfront cost and maintenance of an expensive on-site system.
Making and receiving business calls
Our virtual phone system gives you the ability to make & receive calls from any desktop, browser, and smartphone.
Texting with your customers
Send and receive business SMS and MMS text messages. Our apps make it quick and easy to compose and reply to your customers.
Video meetings with your team
Video conferencing with up to 100 team & guest participants. Talkroute Meetings gives you the power to record meeting sessions, share your screen, chat via team messenger, collaborate using our whiteboard, & share files.
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net2phone
net2phone provides innovative and affordable cloud based telephony software and services to both small and mid-sized businesses and large or multinational enterprises.
Our Unified Communications and Contact Center solutions provide advanced features that can be customized to suit your unique business needs while ensuring simplicity through implementation and use.
net2phone’s compelling UCaaS offer combines voice, video, chat, and messaging under one platform, includes advanced features and integrations, and unlimited calling to over forty popular destination countries.
uContact, net2phone’s omnichannel CCaaS solution, streamlines all voice and digital interactions, enabling contact centers to meet customers in the digital channel of their choice and integrating all touchpoints into a Unified Inbox.
Other flagship solutions include SIP Trunking services, native integration with Microsoft Teams, and international connectivity capabilities.
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Nextiva
Nextiva is an AI-powered Unified Customer Experience Management (Unified-CXM) platform that helps businesses acquire, retain, and grow customers through seamless, personalized interactions. It unifies voice, chat, messaging, social, email, video, and reviews into one platform, eliminating silos and improving collaboration across teams. With patented customer journey orchestration, companies gain real-time insights and automate workflows that improve customer retention while lowering costs. Built-in AI and automation simplify self-service, optimize agent productivity, and deliver measurable efficiency. Nextiva’s workforce engagement tools reduce attrition, boost performance, and connect front-line employees with back-office teams. Trusted by thousands of innovative companies worldwide, and recognized as a Strong Performer in Gartner’s 2025 “Voice of the Customer” CCaaS report, Nextiva is redefining how businesses deliver meaningful customer experiences.
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Windstream Enterprise CCaaS
Your customers want to interact with you their way, by phone, chat or web. That is why your contact center needs to accommodate each customer’s communication medium of choice. A cloud-based Contact Center as a Service (CCaaS) experience gives your agents the power and flexibility to meet each customer at their level and saves you money on hardware and operating expenses. CCaaS is an omnichannel customer care solution delivered as a service by Windstream Enterprise. Based on our robust Unified Communications as a Service (UCaaS) technology, CCaaS seamlessly integrates key contact center communications types, including voice call, webchat, and text messaging with omnichannel routing to ensure your customers can connect via the method that best fits their needs. Additionally, CCaaS comes with call management and measurement tools to help maximize agent handling and drive first-call resolution.
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Company Information
Windstream Enterprise
United States
www.windstreamenterprise.com/products/ucaas/
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