Audience
Global Market
About isoTracker Complaints Management
The isoTracker Complaints Module is designed to help organizations capture, manage, and resolve customer complaints in a controlled, traceable, and compliant manner. It provides a centralized system for logging complaints from multiple sources, assigning responsibility, and tracking investigation and corrective actions through to closure. The module supports configurable workflows, automated notifications, and escalation rules to ensure timely handling and accountability. Users can categorize complaints, analyze root causes, link them to corrective and preventive actions, and generate trend reports for management review. Full audit trails, role-based access control, and document attachments help maintain regulatory compliance and transparency, making the module a powerful tool for continuous improvement and customer satisfaction management.
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Pricing
Starting Price:
$17 USD/month/user
Pricing Details:
Pricing is based on number of users and modules. Discounts are available for multiple modules and periods greater than 1 month
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
isoTracker Solutions Ltd
Founded: 2004
United Kingdom
www.isotracker.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Online
isoTracker Complaints Management Frequently Asked Questions
isoTracker Complaints Management Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Forms Management
Self Service Portal
Social Media Monitoring
Survey Management
